Vice President of Operations

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

About the Role:

We’re seeking a dynamic Vice President of Operations to lead the next phase of growth and operational excellence across our distribution center network. This newly created, high-impact role blends hands-on leadership with strategic vision to deliver meaningful, company-wide results.

This isn’t just about running buildings, it’s about shaping an innovative, agile operations engine that empowers our people, scales with precision, and delights customers at every turn. The ideal candidate is a fair, and deeply engaged leader who earns trust on the floor and drives lasting improvements in retention, productivity, and accuracy across the network.

You’ll oversee a growing network of four distribution centers and 1,700+ associates. Reporting to the SVP of Operations and partnering closely with the COO and senior leadership team, this role is central to unlocking thredUP’s next decade of operational scale and transformation.

Success in this role is hitting for this cycle amid the cacophony of priorities present in a complex, fast moving business: high performance as measured in unit cost, high retention as measured by annual turnover, empowering company growth with an operations output that can be dialed up or down as necessary, and a process whose accuracy is viewed as a tailwind to customer retention.

Key Responsibilities:

Strategic Operations Leadership

• Lead operational performance across four distribution centers, with direct oversight of site and network leaders with year over year improvement in retention, unit cost and product accuracy.

• Scale the network to 2,100+ hourly team members by the end of 2026.

• Hold shared P&L ownership for the DC network alongside the SVP of Operations.

• Build durable operational muscle by codifying scalable processes resulting in 90% adherence to more stringent accuracy and SLA metrics.

• Think systemically to optimize end-to-end operations and drive consistent, fair, and scalable practices across all sites.

• Drive sustainable improvements in retention through data-driven strategies with a target of cutting annual turnover by 50% and bringing 45 day retention to 81%.

People & Culture Leadership

• Be present in all buildings. In practice, this means walking the floor on all shifts during DC visits, listening to operators, and leading with humility.

• Model and scale a culture rooted in fairness, equity, and high performance where clarity, consistency, and care shape how we lead, collaborate, and make decisions.

• Build that culture daily by developing future leaders evidenced by documented promotion paths that are powered by evaluation rubrics and engagement survey scores.

Cross-Functional Collaboration

• Build trusted cross-functional partnerships across the org (e.g., Finance, Product, and Marketing) measured by delivery of cross-functional OKRs like unit cost, refund rates, and buyer repeat rates.

• Bring a credible, influential voice to the table with a track record of influencing capital investment decisions and being a key contributor to our biannual offsites.

What You Bring:

• 15+ years of increasing responsibility in operations leadership, ideally in fulfillment, logistics, manufacturing, or retail distribution.

• Proven success leading multi-site operations with ~500 team members per site in fast-paced, high-growth environments.

• A proven track record of people leadership rooted in fairness, equity, and consistency—with measurable results in engagement, retention, and team culture. You’ve opened new facilities and understand startup execution. You believe performance and culture go hand in hand.

• A presence on the floor, not behind glass. You believe in genchi genbutsu.

• Demonstrated ability to build systems and processes that scale and stick.

• Experience where people and automation work together leveraging technology to enhance the overall efficiency and accuracy of our product.

• Cross-functional instincts and a collaborative mindset. Prior experience working closely with Industrial, Automation, and Software Engineering teams to optimize physical and digital workflows.

• Deep familiarity with the competitive landscape across a wide range of geographic markets, with an eye toward local dynamics and labor trends.

• Willingness to travel frequently (approx. 50%), with regular visits to distribution centers. Reporting location is flexible—multiple locations considered.

Nice to Have

• Background in lean manufacturing, quality systems, or ISO-style frameworks.

• Experience with supply chain or subcontractor management.

• Has led in homegrown software environments and enterprise ERP systems; can weigh buy vs. build tradeoffs.

At ThredUp, your base pay is one part of your total compensation package. This role pays between $300,000 and $400,000, and your actual base pay will depend on your skills, qualifications, experience, and location. Many ThredUp employees also have the opportunity to own shares of ThredUp stock. ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp’s Employee Stock Purchase Plan. Subject to eligibility requirements, you’ll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.

This role is not eligible for visa sponsorship.

What We Offer:

• Competitive salary (we leverage market data)

• Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards

• Employee stock purchase plan

• Flexible PTO (take the time you need) + 13 company holidays

• Paid Sabbatical after 3 years of full time employment

• Generous paid parental leave for new mothers and fathers

• Medical, dental, vision, 401k, life and disability insurance offered

• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth