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Escalations RepresentativeVirtualVocations • Boulder, Colorado, United States
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Escalations Representative

Escalations Representative

VirtualVocations • Boulder, Colorado, United States
7 days ago
Job type
  • Full-time
Job description
A company is looking for an Escalations Representative to support Consumer and Small Business Credit Card products and Unsecured Personal Loans and Lines of Credit. Key Responsibilities Support internal and external customers with inquiries and complaints regarding financial products and services Conduct investigative steps to identify issues and process complex transactions online Serve as an intermediary to resolve disputed matters and enact settlements accordingly Required Qualifications 1+ year of customer contact experience in a Financial Services support environment or equivalent Experience in a fast-paced Call Center environment is preferred Ability to research and effectively resolve customer escalated issues General knowledge of consumer credit card products, policies, and procedures Technical skills: CIV, CSS, and/or BCS
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Escalations Representative • Boulder, Colorado, United States

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