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SSM Health
Patient Access Representative ISSM Health • Ripon Medical Center, WI, US
Patient Access Representative I

Patient Access Representative I

SSM Health • Ripon Medical Center, WI, US
30+ days ago
Job type
  • Part-time
Job description

Job Highlights:

Schedule: Saturday and Sunday 8am - 6pm, holiday and on-call rotation

Location: Ripon Community Hospital, main registration and ED

Qualifications: Experience with Patient Access/ Registration, EHR, medical insurance, and Customer Service experience preferred.

What Makes This Role Unique


This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps.
If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.

Why Join SSM Health


You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer:

  • Competitive pay and benefits

  • Career development opportunities within a large, integrated health system

  • Supportive leadership and a collaborative team environment

Bring your heart for service and your talent for communication — and help us make every patient’s experience exceptional.

Job Summary:

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

  • Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
  • Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
  • Assists with coordination of activities related to insurance pre-certification/authorization.
  • Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
  • Performs clerical and reception duties associated with patient registration.
  • Performs other duties as assigned.


EDUCATION

  • High School diploma/GED or 10 years of work experience


EXPERIENCE

  • No experience required

PHYSICAL REQUIREMENTS

  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
  • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
  • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
  • Frequent keyboard use/data entry.
  • Occasional bending, stooping, kneeling, squatting, twisting and gripping.
  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
  • Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

  • None
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Patient Access Representative I • Ripon Medical Center, WI, US

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