Job Title
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
Role Responsibilities
- Monitor radio calls for security and medical support and report to location of incidents
- Document incidents using the appropriate company provided forms
- Collect & record incident details regarding involved parties, date, time & location of incident, description of how incident occurred and any resulting injuries or damage, witness statements, and actions taken after incident was reported.
- Capture photographs of injuries (with injured's permission), property damage and any contributing factors.
- Coordinate with dispatch crew, venue security, medical team, police officers and any other first responders to ensure incidents are responded to by all necessary support staff.
- Log details for individuals ejected from the premises, including identification, description of individual, reason for ejection and exit location
- Report necessary repairs to maintenance team and communicate if area is an immediate concern
- Communicate serious injuries, altercations and areas of concern to venue management promptly
- Provide incident reports and general event summary to venue management in digital and hard copy formats at the end of each event
- Provide excellent customer service by resolving guest complaints or problems, assisting guests as needed and ensuring guests are able to safely enjoy the event
- Other duties assigned by the General Manager and Assistant General Manager
Qualifications
- High School Diploma or equivalent preferred
- Excellent verbal, written and interpersonal communication skills
- Attention to detail
- Ability to document details in a professional and factual manner
- Ability to discern low risk situations from areas of high concern and appropriate next steps
- Must be able to maintain confidentiality, handle sensitive matters and exercise excellent judgment.
- Ability to work well independently and within a team
- Positive attitude and ability to handle interactions that may be stressful or contentious
- Position requires constant walking, climbing stairs and occasional sitting.
Equal Employment Opportunity
Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable law. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so.
Compensation
$19.70 USD - $21.50 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.