A company is looking for a Customer Support Technician II (Hybrid). Key Responsibilities Provide high-level technical support for Motorola ASTRO systems and Land Mobile Radio (LMR) infrastructure Drive incidents to resolution by performing initial triage and documenting troubleshooting steps Maintain consistent communication with customers and stakeholders to manage expectations Required Qualifications High School Diploma or Equivalent 2+ years of Technical Support experience Ability to obtain background clearance as required by government customers Experience with Active Directory and Network Troubleshooting Familiarity with operating systems including Windows/Windows Server and Linux/Unix
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Customer Support Technician II • Austin, Texas, United States
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