Fraud Representatives - Preferred Small Business ATM - 2nd shift

Fraud Representatives - Preferred Small Business Atm - 2nd Shift

Newark, Delaware

To proceed with your application, you must be at least 18 years of age.

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving responsible growth and delivering for our clients, teammates, communities, and shareholders every day.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Required Qualifications :

Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients' financial lives

Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze / resolve complex client problems through creative solutions

Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule

Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays

Communicates effectively and confidently with all clients to make their financial lives better

Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections

Comfortable receiving ongoing performance feedback and coaching

Ability to learn and adapt to new information and technology platforms

Minimum of an intermediate level of proficiency with computers and current technology

1+ years of customer / client service experience, including experience handling difficult client situations

Desired Qualifications :

1+ years of experience in the banking / financial industry

2+ years of experience working in a client service capacity?

Hours : Sun-Thurs or Tues-Sat 11 : 30am to 8 : 00pm based upon availability

Skills : Conflict Management

Customer and Client Focus

Decision Making

Fraud Management

Oral Communications

Active Listening

Attention to Detail

Data Collection and Entry

Issue Management

Problem Solving

Adaptability

Collaboration

Critical Thinking

Influence

Minimum Education Requirement : High School Diploma / GED / Secondary School or equivalent

Shift : 2nd shift (United States of America)

Hours Per Week : 40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status, or any other factor that is irrelevant to the performance of our teammates.

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.