The Community Builders, Inc. is hiring : Community Manager in Akron

About The Community Builders, Inc. (TCB)

Overview

Join a growing organization that is strengthening neighborhoods across the nation. The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position

Community Manager for a 241-unit community in Akron, Ohio. Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on-site team performance, including leasing. The role manages the company’s objectives and property operating budget to increase cash flow, balance the budget, maintain the physical asset, and provide a quality living environment with superior customer service for residents. The position establishes and maintains positive working relationships with the property team, ensures adherence to TCB’s Mission Statement, policies, and procedures, and ensures site compliance with regulatory requirements.

Essential Functions

• Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes; collection agency follow-up and reporting; leasing procedures and compliance with Affirmative Fair Housing Marketing Plan and other regulatory requirements; approve and submit employee time sheets; enact cost control measures as needed.
• Oversee upkeep of property curb appeal, annual inspection of apartments, market-ready units, safety and preventive maintenance, preparation for local, state or federal audits or inspections, monitoring of work order system, and incident documentation and reporting for risk management.
• Provide outstanding customer service to residents, ensure that all appropriate communications are distributed on a timely basis, and follow up on service requests or complaints, or issues involving violations of building rules or resident policies. Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area, to provide access and foster a sense of community and wellbeing.
• Closely monitor and assist in successful leasing of units within the community to meet occupancy requirements. This includes team accountability, file processing, thorough training, ability to conduct leasing reporting, and flexibility meeting required deadlines.
• Recruit, train, coach, manage and motivate team members and provide evaluations and recommendations for HR.
• Attend training, seminars and conferences; available for emergencies, on-call duties, resident functions and weekends as needed.
• Strong understanding of all affordable programs applicable to the community managed.

Knowledge, Skills and Abilities

Physical Demands & Work Environment

Ability to move around the building or site; able to move up to 50 pounds; able to work in outdoor conditions. Some travel to local sites may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

BA / BS and 5+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required, 2 of which should be in a supervisory or management role. Industry designations such as COS, LIHTC, ARM®, CPMC® are preferred.

Benefits

Equal Opportunity

The Community Builders is an equal opportunity employer.

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