Senior Customer Success Manager

A company is looking for a Senior Customer Success Manager. Key Responsibilities Lead partnerships with customers to develop and maintain joint success and value plans Conduct regular customer meetings and orchestrate partnerships across sales and services to ensure customer success Prepare and present business proposals while analyzing commercial data for profitable recommendations Required Qualifications Bachelor's Degree plus 7 years of related experience or equivalent combination of education and experience Foundational knowledge of customer success in the SaaS industry, HR tech, or Payroll industry Understanding of customer service processes and expectations Ability to build relationships with various stakeholders Executive presence, confidence, and credibility