Claims Account Manager - Mid Market

Claim Account Manager – US Mid-Market

Multiple Locations | United States of America

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Claim Account Manager – US Mid-Market for the Americas Claims team, you will be responsible for claim account management functions for customers in our growing US Mid-Market business unit, helping to sell AXA XL Claims value in the marketplace and managing claims-related service issues for our customers, Third Party Administrator (“TPA”) and key distribution partners.

DISCOVER your opportunity

Key responsibilities of this role are:

• Representing AXA XL externally with brokers and customers promoting AXA XL claims value proposition to help distinguish us in the US Mid-Market marketplace.
• Participating in marketing and business development activities, including partnership with internal business colleagues to present AXA XL claim capabilities to brokers and prospective customers.
• Completion of new account implementations including completion of Welcome/Onboarding meetings with new insured, in-house claims units, TPA and broker partners to ensure all parties are aware of their roles and responsibilities on the claim program.
• Interaction with the in-house claim units and third-party administrator as needed, to develop, implement and monitor compliance with the client specific instructions and any action plans related to performance on the claim program.
• Management of the claim review process for the client, including coordinating the necessary internal and external resources to conduct the review, and coordinating the review meeting.
• Conducting meetings with clients and brokers as necessary to resolve issues and manage the ongoing client relationship.
• Interaction with the Claims Technical Team on losses. Proactive communication with internal and external stakeholders to deliver optimal claims service.
• Leading client stewardship meetings to address performance of the Insured and opportunities for improvement, in participation with the in-house claim units and third-party claims administrator.
• Manage and participate in Lessons Learned calls with internal and external stake holders.

SHARE your talent

We’re looking for someone who has these abilities and skills:

• Broad claims account and vendor management experience: Ideal candidates should have advanced experience within a TPA or Insurance Carrier.
• Robust organizational abilities to track multiple projects and tasks.
• Effective Technical Multi-Jurisdictional claims experience in a broad base of lines of business including but not limited to: Worker’s Compensation, Auto, General Liability Property and Umbrella.
• Technical skills with Excel, PowerPoint and Word and /or business intelligence tools in order to perform loss run data evaluations.
• Education: A Bachelor’s Degree or equivalent is required for this role. Chartered Property Casualty Underwriter (CPCU) or similar designation is preferred but not required.
• Excellent verbal and written communication, negotiation and presentation skills with the ability to communicate both internally and externally with senior management, business partners.
• Travel is anticipated as up to 20% of the time.

FIND your future

AXA XL, the Mid-Market division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational persons we don’t just provide insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-led insights, celebrated technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Inclusion & Diversity