Operations Manager

Job Description

Job Description

Be the right-hand person to our General Manager! Now hiring an HVAC Service Operations Manager!

Since 1992, we've been at the forefront of delivering excellence in AC and heating services. With an unwavering commitment to outstanding customer service and superior craftsmanship, we've earned the trust and loyalty of numerous satisfied clients.

Success in this role involves being an exceptional HVAC Service Operations Manager for our rapidly expanding company, a pivotal position charged with empowering and guiding our HVAC service and install team to achieve their utmost potential.

This includes providing technical expertise and training to elevate their skills and knowledge. You will also play a key role in setting and measuring performance against key performance indicators (KPIs) and upholding the highest standards of customer satisfaction.

If you boast a proven track record in cultivating talent, fostering excellence, and ensuring team members are held accountable, then this opportunity transcends a mere job it signifies your next career milestone!

What can we do for you?

• Endless opportunities for advancement.
• Comp package of between $80,000 to $100,000 per year with bonuses.
• Benefits include medical, dental, and vision insurance, paid time off, company-paid life insurance, and more.
• Company vehicle and gas card.
• Fun and supportive management.
• Enjoy holiday parties, company-wide events, and company-provided breakfasts and lunches.
• Ongoing comprehensive training and development opportunities.
• Work with the best leaders in the industry!

Key Responsibilities :

• Lead, inspire, and empower field operations staff through coaching, mentoring, and training, ensuring their success in achieving company goals.
• Provide steadfast support to team leads in troubleshooting complex issues, demonstrating resourcefulness and agility as needed.
• Support technicians with pricing expertise and technical know-how.
• Collaborate on training, inspections, and disciplinary actions.
• Showcase your HVAC expertise by performing repairs, maintenance, and installations.
• Master the repair and maintenance of diverse HVAC systems, ensuring peak performance.
• Extend the lifespan of residential HVAC systems through proactive maintenance.
• Build strong customer relationships based on trust and satisfaction.
• Deliver timely and high-quality repairs, always prioritizing customer needs.
• Maintain a meticulous standard for your team's inspections and repairs.

Required Skills and Experience :

• HVAC technical experience is required for this position.
• A minimum of 3-5 years of management or supervisory experience in skilled trades.
• Knowledge of residential services is a must.
• Must be highly organized with good attention to detail and follow through.
• Possess a valid driver's license with a clean driving record.
• Must pass a drug screen and criminal background check.
• Excellent leadership, customer care, and communication skills.
• Knowledge of Service Titan or comparable system (preferred)

If you're ready for a challenge, comfortable in a fast-paced environment, capable of managing service technicians, and excited about working with a leading company, we would love to meet you!