Operations Manager - Chicago, IL / Glendale Heights, IL 60139

Job Description

Job Description

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

Operations Management – Whatever your commercial business operational leadership title has been, i.e., Branch Sales Manager, Branch Manager, Operations & Sales Manager, Project Operations Manager or General Manager, if you have an affinity for managing and selling in the service provider industry, apply for Operations Manager at DH Pace Company, Inc. in Glendale Heights, IL.

Leverage your hands-on Management experience to effectively assess current operations and when necessary, recommend and implement approved procedural and / or process changes while always fostering and instilling team building strategies, increasing sales and profitability, and continuing to ensure a high level of customer service is maintained. Will oversee existing customer projects and will ensure the operation realizes an increase in Service work revenues for commercial door systems and entry door systems, to include automatic entry doors, manual entry doors, and commercial doors.

If you have a passion for customer service, talent for forming and fostering relationships, and enjoy driving effective operational changes that positively influence the bottom-line, you may really enjoy this very hands-on Operations Manager role.

Position Overview :

• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions with full P&L responsibility.
• Make appropriate recommendations for operational and sales procedural / process improvement changes and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meet or exceed the annual financial budget / forecast.
• Leverage operations / process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the "go to resource" for operational assistance, advice, guidance and career mentoring.
• Assist with employee / job scheduling and assist with technical / mechanical trouble shooting and problem resolutions.
• Visit local accounts to for sales opportunities to increase sales revenues and ensure we are meeting customer expectations.
• Ensure staff perform the required daily tasks in their respective areas with utilization of the company's best practices, policies and procedures.

Qualifications :

Onsite : 1 E North Ave., Suite 101, Glendale Heights, IL 60139

Our benefit offerings include :

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)