IT Help Desk
BC Tech ProSykesville, MD, United States7 hours ago
Job type
- Full-time
Job descriptionPerforms basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. Provides support to client identified VIPs Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. Perform Install / Move / Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and / or Qualifications : Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required Excellence in communication and customer-facing skills Strong oral, written and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair kit Additional requirements may exist if offer of employment is extended
Company Description
Job Description
This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.
- This is a full-time, onsite position.
- Benefits include Health, Dental Vision and 401k.
- Pay is $23 per hour
Responsibilities :
Qualifications
Education and Experience :
Skills :
Additional Information
All your information will be kept confidential according to EEO guidelines.
Create a job alert for this search
It Help Desk • Sykesville, MD, United States
Related jobs
About the job Help Desk System Support Analyst.Help Desk System Support Analyst.Contract (with likelihood of extension).Due to our government client requirements, we can only consider US Citizens o...Show moreLast updated: 7 hours ago
Maximus is looking for an IT Technician - Help Desk in support of the Helpdesk and IT Support Program.The program provides workstation and server hardware, operating system software and application...Show moreLast updated: 7 hours ago
The Help Desk Analyst provides comprehensive technical support to end users across the organization, ensuring smooth IT operations.
The role also includes participation in security remediation, vuln...Show moreLast updated: 7 hours ago This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.This is a full-time,...Show moreLast updated: 7 hours ago 
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
The Manager, IT Help Desk ove...Show moreLast updated: 30+ days ago
One of our direct client is looking for Senior Help Desk and its a back fill role.A minimum of seven (7) years of experience in an enterprise IT environment supporting computer hardware, software, ...Show moreLast updated: 7 hours ago
As a Technical Support Agent, you will play a crucial role in ensuring our clients receive prompt and effective assistance with their technical inquiries.
Responding to in-bound client support calls...Show moreLast updated: 7 hours ago
IT / Helpdesk Support Specialist III|Exempt.Randolph St, Rm 732 Arlington, Virginia 22201.SUMMARY Agile Defense LLC is responsible for delivering all IT service management operations through softwa...Show moreLast updated: 7 hours ago
Williams Consulting LLC (WCLLC), a Baltimore, Maryland-based government contracting firm, is seeking an IT Help Desk & Security Specialist to support the U.
Department of Health and Human Services' ...Show moreLast updated: 7 hours ago
We are seeking an experienced and solutions-oriented Senior IT Help Desk Technician to provide advanced technical support and play a key role in optimizing our IT operations.This position will serv...Show moreLast updated: 7 hours ago
Are you an IT Help Desk Manager or ready to become one? Do you have law firm experience?Would you like to work with one of the top law firms in the US? If so, R & W Group has a great new opportunit...Show moreLast updated: 7 hours ago
The Manager, IT Help Desk oversees the day-to-day operations of the Help Desk function, ensuring timely, professional, and effective support for all employees across the organization.This role mana...Show moreLast updated: 30+ days ago
Bernstein Management Corporation (BMC) has been a regional leader in real estate management for 70 years.BMC's investment affiliate is a fully discretionary, private real estate fund with assets va...Show moreLast updated: 4 days ago
Bernstein Management Corporation (BMC) has been a regional leader in real estate management for 70 years.BMC's investment affiliate is a fully discretionary, private real estate fund with assets va...Show moreLast updated: 7 hours ago
The Manager, IT Help Desk oversees the day-to-day operations of the Help Desk function, ensuring timely, professional, and effective support for all employees across the organization.This role mana...Show moreLast updated: 30+ days ago
IT Help Desk Manager Greenbelt, MD • Information Technology Apply Now.IT Veterans is seeking an IT Help Desk Manager to join our team in Greenbelt, Maryland.
This position offers a hybrid work envir...Show moreLast updated: 7 hours ago
IT Veterans is seeking an IT Help Desk Manager to join our team in Greenbelt, Maryland.This position offers a hybrid work environment, combining on-site support with remote flexibility, based on co...Show moreLast updated: 7 hours ago In this role, you will support our federal customers by delivering high?quality solutions that enhance mission performance and security.
This position requires eligibility to obtain and maintain a.I...Show moreLast updated: 7 hours ago
- Promoted
- New!
Help Desk System Support Analyst
The ACI GroupLanham, MD, United StatesPermanent +1
- Promoted
- New!
IT Technician Help Desk Onsite Washington DC
MAXIMUSWashington, DC, United StatesFull-time
- Promoted
- New!
Help Desk Analyst Tier 2
FortegraWashington, DC, United StatesFull-time
- Promoted
- New!
IT Help Desk
BC Tech ProLinthicum Heights, MD, United StatesFull-time
- Promoted
IT Help Desk Manager
AEGWashington, DC, United StatesFull-time
- Promoted
- New!
Senior Help Desk
PolaritsBaltimore, MD, United StatesFull-time
- Promoted
- New!
IT Help Desk
LanceSoftWashington, DC, United StatesFull-time
- Promoted
- New!
IT / Help Desk Support Specialist
Agile DefenseArlington, VA, United StatesFull-time
- Promoted
- New!
IT Help Desk / Security Specialist
Williams Consulting LLCCatonsville, MD, United StatesFull-time +1
- Promoted
- New!
Senior Help Desk Technician
Calibre CPA Group, PLLCMaryland Line, MD, United StatesFull-time
- Promoted
- New!
IT Service Desk Manager
RWGroupWashington, DC, United StatesFull-time
- Promoted
IT Help Desk Manager
Washington NationalsWashington, DC, United StatesFull-time
IT Help Desk Analyst
Bernstein Management CorporationWashington, DC, USAFull-time
Quick Apply
- Promoted
- New!
IT Help Desk Analyst
Bernstein Management CorpWashington, DC, United StatesFull-time
- Promoted
IT Help Desk Manager
YOUTH BASEBALL ACADEMYWashington, DC, United StatesFull-time
- Promoted
- New!
IT Help Desk Manager
IT VeteransGreenbelt, MD, United StatesFull-time
- Promoted
- New!
IT Help Desk Manager
Maryland StaffingGreenbelt, MD, United StatesFull-time
- Promoted
- New!
IT Help Desk Manager Greenbelt, MD Information Technology
IT VeteransGreenbelt, MD, United StatesFull-time