Mitigation Team Lead

Mitigation/Remediation Team Lead

Location: Lynchburg, VA

Reports To: Operations Manager or Mitigation Manager

The Mitigation Team Lead is responsible for leading the Mitigation Team to ensure resources are deployed quickly and effectively so Paul Davis customers receive the highest level of urgent care during property emergencies. This role requires close coordination with other functional leaders across the business to ensure the team consistently delivers extraordinary care while serving people in their time of need.

What You'll Do

• Lead crews in the successful performance of water mitigation, mold remediation, environmental services, tarping, board-up, and floor cleaning/re-installation services in accordance with Paul Davis and industry standards
• Represent the Paul Davis brand with professionalism and pride
• Deliver excellent customer service with focus and dedication
• Prepare crews each morning through a team huddle so they're ready to handle the day
• Meet clients and adjusters on site to resolve issues and provide professional guidance
• Re-inspect job sites for quality control
• Serve as the point of contact for customer questions or concerns and resolve them promptly
• Maintain clean, properly stocked, and organized trucks and company equipment
• Support fellow team members and foster positive working relationships across departments
• Be accessible by phone and participate in the on-call schedule as needed

What We Offer

• Leadership Development: We grow from the inside. If you're determined and motivated, ask about our leadership development initiative to advance your career and explore new opportunities.
• Monthly Cross-Training: To build new skills
• Flexible Scheduling: We're committed to our team's well-being and work with you to balance personal needs with full-time hours.
• Paid Training
• Health, Dental, and Vision Insurance plus additional employee benefits
• Referral Program
• Great Culture and Team Dynamic

Qualifications

• High school diploma or equivalent
• Previous leadership experience in restoration, construction, or a related industry
• Desire to join a world-class team with a positive attitude
• Dedication to customer service
• Ability to lead individuals from diverse backgrounds
• Fluent in English
• Valid driver's license with a clean record
• Ability to work nights, weekends, and overtime as needed
• Willingness to work in emergency or on-call situations, including evenings, weekends, and holidays
• 13 years leading a team in a restoration environment
• IICRC certification or equivalent restoration credential
• Xactimate Certified
• CoreLogic or Next Gear experience
• Proficiency with MICA or similar software

Key Competencies

• Current knowledge of mitigation techniques, technologies, equipment, and methods
• Strong leadership and motivational skills
• Sound judgment and documentation skills
• Desire to continually learn and grow

Physical Requirements

• Ability to communicate with customers by phone and in person
• Ability to lift up to 50 lbs occasionally
• Ability to safely operate a company vehicle
• Comfort working in enclosed spaces

We support and hire Veterans. Paul Davis is an Equal Opportunity Employer. Compensation: $23.00 - $30.00 per hour

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission

To provide opportunities for great people to deliver Best in Class results