Call Center Supervisor

A company is looking for a Call Center Supervisor to lead customer service representatives in a remote setting.

Key Responsibilities

Supervise call center staff to ensure quality standards and adherence to procedures

Interview, hire, and evaluate employees, recommending personnel actions as needed

Develop work schedules and provide coaching to meet performance goals

Required Qualifications

Bachelor's degree in a related field

3-5 years of relevant professional experience

Equivalent combination of education and experience considered

Previous Call Center Supervisor or leadership experience is preferred