The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc)
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
All other duties as assigned.
Skills/Education/Knowledge/Experience/Abilities
Strong communication skills
Ability to obtain RSS Certification
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.
Retail Service Specialist-3 • Jeanerette, LA, US
Overview Role: Floor Tech Join Healthcare Services Group (HCSG) as a Floor Tech, where you will play a vital role in maintaining the cleanliness and appearance of floors in a long-term care facil... Show more
Retail Merchandisers Needed! Earn $10 / hour - Flexible Hours and Workdays Make Your Own Schedule! This is a flexible, variable hour position with hours that depend on business and project needs.C... Show more
Actively seeks opportunities to originate new loan business with new and existing customers.Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.Completes lo... Show more
Join Brookshire Grocery Company.At Brookshire Grocery Company (BGC), we're not just about businesswe're about building a community where you can thrive.Based in Tyler, Texas, BGC is home to five un... Show more
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following:.Assist customers with q... Show more
We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development.Duties include, but are not limited to, the following:.Assist with sto... Show more
Residential Services Director (ICF) South Louisiana.Arc of Acadiana is seeking an experienced and mission-driven leader to serve as our Residential Services Director (ICF Administrator) for South L... Show more
Your Impact at Lowe's** As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's.This... Show more
At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribu... Show more
Human Resources Generalist III.First Solar reserves the right to offer you a role most applicable to your experience and skillset.The Human Resources Generalist III is responsible for performing HR... Show more
Join Our Team as a Pizza Delivery Specialist!Location:616 SOUTH LEWIS ST.New Iberia, LA ID#23c41d97-7e08-4345-98f4-a7d4bc6cddacWe're excited to expand our team of delivery drivers! Earn between $15... Show more
Part Time Retail Store Associate.As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape.You will engage with custom... Show more
At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribu... Show more
At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribu... Show more
At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribu... Show more
Iberia Medical Center (IMC) in New Iberia, LA is looking for team members who will help advance our vision to be the premier hospital of choice for patients, physicians and employees.We've been car... Show more
Iberia Medical Center (IMC) in New Iberia, LA is looking for team members who will help advance our vision to be the premier hospital of choice for patients, physicians and employees.We've been car... Show more
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions... Show more
Responsible for assisting in the oversight of gym operations to ensure positive member experience.Essential duties and responsibilities include:.Assist in training and developing staff.Assist in me... Show more
Location: New Iberia, Louisiana (Iberia Plaza).The Manager in Training is responsible for assisting the Store Manager regarding overall operations and administrative duties.The Manager in Training ... Show more
