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Sr Growth & Community Engagement Specialist (Chicagoland)

Sr Growth & Community Engagement Specialist (Chicagoland)

Molina HealthcareChicago, IL, US
1 day ago
Job type
  • Full-time
Job description

Community Engagement & Growth Specialist

Molina Healthcare of Illinois is seeking a dynamic Community Engagement & Growth Specialist in / near the Chicagoland area.

This role will help drive choice membership and retain existing members. This role is crucial in building and fostering relationships with community-based organizations and providers to promote Molina's services. The Sr Specialist will collaborate with internal teams (Quality, Provider Relations, Medicare, and Marketplace) to align activities and ensure a cohesive approach.

Key Responsibilities :

  • Drive membership growth and retention for Molina Healthcare of Illinois.
  • Build and maintain relationships with community-based organizations and healthcare providers.
  • Promote Molina's services and advocate for the company within the community.
  • Collaborate with internal teams to align activities and strategies.
  • Support team members by covering activities virtually or in person as needed.

Qualifications :

  • Bilingual in Spanish preferred.
  • Previous experience in sales or community engagement.
  • Strong organizational skills and a team player mentality.
  • Availability to work flexible hours, including early mornings, nights, and weekends.
  • Growth mindset with a proactive approach to community promotion and advocacy.
  • Strong presentation skills and broad knowledge of Illinois Medicaid is helpful.

    • If you are passionate about community engagement and have the drive to promote healthcare services, we encourage you to apply. Help us make a difference in the lives of Medicaid members in Illinois.

    Knowledge / Skills / Abilities :

  • Under limited supervision, responsible for carrying out enrollment events and achieving assigned membership growth targets through a combination of direct and indirect marketing activities, with the primary responsibility of improving the plan's overall "choice" rate. Works collaboratively with other key departments to increase the Medicaid assignment percentage for Molina.
  • Works closely with other team members and management to develop / maintain / deepen relationships with key business leaders, community-based organizations (CBOs) and providers, ensuring all efforts are directed towards building membership for Medicaid and related programs. Effectively moves relationships through the "enrollment" pipeline.
  • Responsible for achieving monthly, quarterly, and annual enrollment goals, and growth and choice targets, as established by management.
  • Schedules, coordinates & participates in enrollment events, encourages key partners to participate, and assists where feasible.
  • Works cohesively with Provider Services to ensure providers within assigned territory are aware of Molina products and services. Establishes simple referral processes for providers and CBOs to refer clients who may be eligible for other Molina products.
  • Viewed as a "subject matter expert" (SME) by community and influencers on the health care delivery system and wellness topics.
  • Delivers presentations, attends meetings and distributes educational materials to both members and potential members.
  • Assists with all incoming calls and assist perspective members or members with health access related questions.
  • Identify partnerships with key sponsorship opportunities and provide justification to determine Molina's participation.
  • Identify and promote Molina's programs out in the community and creates opportunities for employees to participate.
  • Responsible for managing their own daily schedule in alignment with department goals and initiatives as assigned by regions.
  • Key in the development of SMART goals and provide input on department priorities.

    • Job Qualifications :

    Required Education : Bachelor's Degree or equivalent, job-related experience. Preferred Education : Bachelor's Degree in Marketing or related discipline.

    Required Experience :

  • Min. 3 years of related experience (e.g., marketing, business development, community engagement, healthcare industry).
  • Demonstrated exceptional networking and negotiations skills.
  • Demonstrated strong public speaking and presentations skills.
  • Demonstrated ability to work in a fast-paced, team-oriented environment with little supervision.
  • Must be able to attend public events in outdoor venues in all weather conditions.
  • Must be able to sit and stand for long periods.
  • Must be able to drive up to 3 hours to attend events. Must be able to lift 30 pounds.

    • Preferred Experience :

  • Solid understanding of Health Care Markets, primarily Medicaid.
  • Previous healthcare marketing, enrollment and / or grassroots / community outreach experience a plus.
  • 5 years of outreach experience serving low-income populations.
  • 3 - 5 years project management experience, preferably in a health care or outreach setting.
  • Experience presenting to influencer and low-income audiences.
  • Experience in sales or marketing techniques.
  • Fluency in a second language highly desirable.

    • Required License, Certification, Association :

  • Completion of Molina / DHS / MRMIB Marketing Certification Program / Covered CA Certified.
  • Must have valid driver's license with good driving record and be able to drive within applicable state or locality with reliable transportation.

    • Preferred License, Certification, Association :

  • Active Life & Health Insurance
  • Market Place Certified

    • Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V.

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