Seeking ambitious candidates, the full-time Customer Loyalty Representative will manage inbound cancellation calls, make outbound calls to customers with failed payments, and ensure high customer satisfaction through proactive support in a remote work environment. Key responsibilities: Take inbound customer cancellation calls and work to retain customers Make outbound calls to address failed subscription payments and enhance customer relationships Identify retention and upsell opportunities by aligning solutions with customer needs Required qualifications: 1-2 years of sales or retention experience with a track record of meeting performance metrics Strong interpersonal skills and a natural ability to engage with customers Self-motivated with the ability to achieve goals independently Team player with experience working collaboratively in a team environment Strong business acumen and problem-solving skills to address customer needs effectively
Customer Loyalty Specialist • San Buenaventura, California, United States
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