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Front Desk Sales Associate / Customer Service

Front Desk Sales Associate / Customer Service

Elements MassageCosta Mesa, CA, US
30+ days ago
Job type
  • Full-time
Job description

Spa Sales Associate / Customer Service

Tired of being on your feet all day? Or working in a stressful environment having to deal with the general public of walk in retail customers? If you're looking for a spa sales associate / customer service job where you can positively change the lives of clients promoting health and wellness in a relaxing spa team environment, then look no further!

Our Wellness Member Advisor Sales Associates enjoy the following perks :

  • Competitive hourly pay $17 - $19 per hour depending on experience PLUS sales commission and bonuses.
  • Crush your goals, and we'll treat you to a FREE monthly massage or facial.
  • Discounted facial or massages for staff, friends and family!
  • Work in a clean & peaceful spa ambiance and surroundings.
  • Be part of a 5-star oriented, friendly team!
  • Elements is a smoke-free work environment.
  • Employee Assistance Program (EAP) benefits available
  • Paid training
  • Paid sick time
  • Pre-tax 401k retirement savings
  • Opportunity for professional growth into management with training from experienced staff.
  • Our team members will earn commission for wellness plan & skincare product sales and have opportunities to earn up to $200+ in additional bonuses.

Responsibilities :

  • Promote and sell to all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan.
  • Conducting outreach of clientele to facilitate rebooking appointments or enrolling in our Wellness Program.
  • Following our proven sales process to enroll clients into the Elements Massage Wellness Program.
  • Being the first and final face of hospitality, whether on the phone or in the studio.
  • Ensuring the client appointment paperwork and payment process is brief, painless, and accurate.
  • Working as a team with our Managers and Service Providers to create an environment where clients are cared for.
  • Maintaining a clean environment in accordance with federal / local regulations and organized & welcoming environment to welcome our staff and guests.

    • Qualifications :

  • Must have worked in a customer facing environment where you are confident and comfortable speaking with and establishing good rapport with clients, making face to face sales pitches in a convincing and conversational manner is expected.
  • Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
  • Must be proficient and adept working with web based computer / POS systems or scheduling systems (experience with MindBody software is a huge plus!); scheduling and payments are all processed with computer programs.
  • Driven to create the best work environment for the employees and the best experiences for the client.
  • Demonstrate great verbal and written communication skills to engage with clients face to face, via text, or through the phone to make the client / guest feel special and welcome!
  • Proficiency with modern office tools and systems; scheduling and payments are all processed with web-browser computer programs.
  • Ability to multi-task and be flexible to work in a changing, dynamic environment.
  • Self-starter / takes initiative to keep productive and contribute to completing operational tasks.
  • Maintain a clean, organized spa environment.
  • Must love massage / facial skincare services since that's our business!
  • Must have a great smile and friendly personality!
  • Be available evenings and weekends.

    • Legal Disclaimer

    2023 Elements Therapeutic Massage, LLC ("ETM"). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.

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    Front Desk Sales Associate • Costa Mesa, CA, US

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