Automotive Service Consultant

Overview

Join to apply for the Automotive Service Consultant role at Scott Clark Honda . Scott Clark Honda has been serving the Southeast as one of the premier Honda dealers in the Carolinas. Our organization is focused on providing an excellent customer experience, a caring work environment, and a competitive and fun atmosphere. We believe our people are our most important asset. We are in need of Service Advisors to help our clients with their vehicle's maintenance and repair needs. As a Service Advisor, you will be responsible for identifying, selling, and documenting service, maintenance, and repair work for customers while delivering an excellent customer experience. This is a full-time position with regular and predictable attendance required. Scheduled shifts may include evening hours, weekends, and holidays.

Responsibilities

• Customer service responsibilities : Genuine desire for customers to feel valued and cared for throughout their vehicle service; ability to prioritize and manage tasks according to a set process; precise attention to detail; disciplined and self-motivated; computer proficiency.
• Service responsibilities : Participate in required training; ability to present information clearly to customers and colleagues; meet dealership standards for repair and order production; automotive knowledge and experience a plus; maintain Customer Satisfaction scores at or above company standards; effectively document service concerns and advise customers on necessary and suggested services; accurately estimate service order pricing; experience with Reynolds and Reynolds or other service scheduling software a plus; professional appearance and strong communications skills; must have a valid driver's license with a clean driving record; high school diploma or equivalent (associate's degree or higher preferred).

Benefits / Foundation for Success

Seniority level

Employment type

Job function

Industries

J-18808-Ljbffr