Concierge - The Reserve at Lake Austin
Full-Time Position, Monday through Friday, 6am to 2:30pm
Love to make a difference in the lives of seniors?
At The Reserve at Lake Austin, we are guided by our Core Values—Compassion, Communication, Commitment, and Creativity—which shape how we care for residents, support families, and work together as a team. We’re looking for compassionate, service-driven individuals to be the first smiling face our residents and guests see every day. If you’re passionate about hospitality, connection, and making every interaction meaningful, we’d love for you to join our team!
What Solera Offers You
A growing company with opportunities for career advancement
Immediate pay access — no more waiting for payday
Tuition reimbursement to support your professional growth
Comprehensive medical benefits with discounted gym memberships
Dental, vision, life, and disability insurance
401(k) retirement plan with company match
Paid holidays and paid time off
Employee Assistance Program (EAP)
Perks and employee discount programs
Supportive, team-oriented workplace culture
Position Summary
As the Concierge, you’ll serve as the hub of the community. Welcoming guests, supporting residents, and assisting with administrative needs. Your role is key in setting the tone for hospitality and service excellence at The Reserve at Lake Austin.
Concierge Key Responsibilities include:
Greet residents, families, and visitors, creating a warm and professional first impression
Answer phones promptly with proper community greeting and route calls/messages as needed
Sort and distribute mail to appropriate departments
Provide clerical support, including typing, filing, data entry, and handling correspondence
Escort visitors, residents, or families as needed to suites or community areas
Maintain accurate referral, mailing list, and customer information databases
Assist with the move-in process, ensuring all documentation and steps are completed accurately
Support special events with setup and tear down as needed
Uphold confidentiality, resident rights, and Solera’s policies and standards
Promote a safe and secure environment for residents, guests, and team members
Collaborate with other departments and foster a positive, team-oriented environment
Perform other duties as assigned by the Director of Community Development
Concierge Qualifications
Previous customer service or receptionist experience preferred
Strong interpersonal and communication skills (both written and verbal)
Proficiency in office equipment and software (computer, phone system, copier, etc.)
Compassionate, patient, and able to remain calm under pressure in a busy environment
Excellent organizational skills with ability to prioritize tasks and meet deadlines
Ability to maintain professionalism and courtesy in all interactions
Knowledge of resident rights and confidentiality practices (training provided)
Friendly, approachable, and team-oriented with genuine care for seniors
Annual flu vaccine required (medical/religious exemptions accepted)
We’ve partnered with MemoMate, an AI-powered virtual interviewer, to make the first step in our hiring process simple, convenient, and engaging for all candidates.
The Reserve at Lake Austin is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
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