PAY TRANSPARENCY : earn between $18.75 and $19.25 plus digital tips!
Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?
The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift.
What’s In It For You
- Competitive pay!
- Medical, Dental & Vision Insurance
- Domestic Partnership Benefits
- Paid Parental Leave
- FSA and HSA with Employer Contribution
- Commuter Benefit Program
- Retirement Savings 401(k)
with company match
Employee Assistance ProgramPaid Time OffDiscount ProgramFlexible Work ScheduleCareer growth opportunitiesIf hired, you must meet and maintain all eligibility requirements to qualifyWhat you bring to the table...
You want to delight customers with great food and good vibesYou are friendly and customer service orientedYou have strong written and verbal communication skillsYou enjoy problem-solvingYou enjoy higher levels of noise from music, customer and employee trafficYou love working in a fast-paced environmentYou can manage potential allergens : peanut products, egg, dairy, gluten, soy, seafood and shellfishYou can handle the heat of the kitchen – knife skills are a plus!You’re at least 18 years oldA minimum of 1 year supervisory experience in a restaurant or retail environment preferredYou're able to stand / walk for 8-9 hours or as neededYou’re able to lift up to 10 pounds frequently and up to 50 pounds occasionallyIllinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.Job Duties and Functions
Lead team members on shifts, including efficient assignment of tasks while providing feedbackEnsure all security procedures are followedEnsure back-of-the-house procedural standards are metCount drawers and follow proper daily cash handling proceduresPrepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficientlyComply with health and safety standards for food, cleanliness and safetyRestock food line, chips and coolerClean tables, counters, floors, bathrooms, kitchen and utensils; take out trashOperate cash register : handle, balance and follow all cash handling proceduresEffectively handle customer complaints / issuesOthers duties as assignedAs a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity-Potbelly cannot make guarantees about tip earningsAt Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.
We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, age, sex, sexual orientation, gender identity, national origin, veteran status, or any other characteristic protected by law.
Application Deadline : Applications must be submitted by [7 / 29 / 2025] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.
