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201 Service
Office Coordinator - Dispatcher / Customer Service201 Service • Skowhegan, ME, US
Office Coordinator - Dispatcher / Customer Service

Office Coordinator - Dispatcher / Customer Service

201 Service • Skowhegan, ME, US
30+ days ago
Job type
  • Full-time
Job description

Office Coordinator - Dispatch and Customer Service


Overview:

We are seeking a proactive and organized Office Coordinator for our towing and recovery company to manage dispatch operations, customer service, and the overall maintenance of our office environment. The successful candidate will play a critical role in ensuring operational efficiency, customer satisfaction, and a well-organized office space. This role requires a combination of administrative excellence, effective communication skills, and a commitment to maintaining a supportive and efficient work environment.


Key Responsibilities:

  • Office Coordination and Maintenance: Oversee the day-to-day operations of the office, ensuring a clean, organized, and productive workspace. Responsible for maintaining office supplies, equipment, and inventory, ensuring that all necessary materials are readily available for the team.
  • Dispatch Management: Efficiently handle service calls, utilizing dispatch software to assign and schedule tow trucks. Monitor service progress to guarantee timely and effective responses to customer needs.
  • Customer Service Excellence: Serve as the primary point of contact for customer inquiries, concerns, and feedback. Deliver empathetic support, resolving issues to achieve customer satisfaction and loyalty.
  • Record Keeping: Maintain detailed records of dispatch activities, customer interactions, and inventory of office supplies, using industry-standard software to ensure accuracy and accessibility.
  • Team Communication: Facilitate clear and timely communication between customers, tow truck operators, and management, ensuring all parties are informed of job statuses and operational updates.
  • Problem Resolution: Address and resolve challenges efficiently, applying critical thinking and customer-focused solutions to maintain service quality and operational flow.


Qualifications:

  • Proven experience in office administration, dispatch, or customer service, with a demonstrated ability to manage office logistics and customer relations effectively.
  • Strong organizational skills, capable of managing multiple priorities in a dynamic, fast-paced environment.
  • Excellent communication abilities, both verbal and written, with a focus on providing outstanding customer service.
  • Proficiency in using office management and dispatch software (e.g., Towbook), as well as Microsoft Office Suite.
  • A proactive approach to problem-solving, with a knack for identifying and addressing issues before they escalate.
  • High school diploma or equivalent required; further education or certification in office management, customer service, or related fields is preferred.
  • Flexibility to work in various shifts, including evenings and weekends, according to business needs.


What We Offer:

  • Competitive salary and benefits package, reflective of experience and qualifications.
  • Opportunity to work in a dynamic, supportive environment that values your contributions and is dedicated to personal and professional growth.
  • The chance to play a pivotal role in the operational excellence and customer satisfaction of a leading towing and recovery service provider.
  • Vacation Pay
  • Holiday Pay
  • Ongoing employee training & development
  • Employee Discount
  • Paid Training and Certification
  • Company Outings


Since 1984, 201 Service has been built around providing quality services to our customers based on our honesty and integrity. At 201 Service safety is a priority. 201 Service is a drug-free workplace and requires a background check and drug test prior to employment. It's a great time to join our company.

Apply Today!

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Office Coordinator - Dispatcher / Customer Service • Skowhegan, ME, US

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