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Contact Center AdministratorVirtualVocations • San Antonio, Texas, United States
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Contact Center Administrator

Contact Center Administrator

VirtualVocations • San Antonio, Texas, United States
11 days ago
Job type
  • Full-time
Job description
A company is looking for a Contact Center Administrator (REMOTE). Key Responsibilities Design, develop, and maintain custom call flows, chat flows, and email distribution workflows within the CCaaS platform Coordinate and lead contact center technology initiatives while managing delivery timelines Gather, document, and refine functional requirements for contact center initiatives and support system administration Required Qualifications Experience in contact center operations or support systems with exposure to platforms like Five9 or Zoom Background in business systems ownership or technical operations, collaborating with IT and development teams Experience working cross-functionally with various stakeholders Proactive problem-solving mindset with a willingness to learn new platforms Ability to balance platform administration with project-based work
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Contact Center Administrator • San Antonio, Texas, United States

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