No longer accepting applications

Technical Support Engineer I

Priority DispatchSALT LAKE CITY, UT

26 days ago

Job type

Full-time

Job description

Job Details

Description

Are you looking to make a difference with your career? Come join our team as a Technical Support Engineer! Emergency Dispatchers are there to make sure those calling in their hour of need receive the right help, at the right place, at the right time. This role would be supporting them in their life saving mission to make sure their systems are functioning well and assisting with client support.

We offer benefits that include medical, dental, vision, legal, and pet insurance, 401K and company contributions, PTO, short and long term disability and life insurance, and more while having meaningful work at a company that's been voted as a top place to work in Utah for the past 5 years running! Come see why our teams love to work here!

Job Summary :

Technical Support Engineer I provides front-line assistance for Priority Dispatch’s products. This role focuses on troubleshooting SQL connectivity, basic networking, and client support through phone, email, and chat. Engineers collaborate with QA and development teams to ensure system reliability and excellent customer experience. This role operates on a hybrid work model based in Salt Lake City, Utah.

Key Responsibilities :

Respond to client support requests via phone, email, and chat with clear, professional communication
Analyze, design, and implement solutions to support infrastructure and application needs
Document support cases, troubleshooting steps, and contribute to internal documentation and user guides to improve support efficiency
Troubleshoot SQL database connectivity and run queries to validate data or resolve errors
Diagnose and escalate networking issues (VPN, firewall, Active Directory access)
Document cases, troubleshooting steps, and resolutions in Salesforce and DevOps tools
Contribute knowledge base articles and client self-help resources
Collaborate with cross-functional teams including QA and Product Management to resolve issues, improve product quality and validate bug fixes
Participate in on-call rotation (with guidance from senior engineers)
Manage assigned support cases efficiently, ensuring SLA compliance and customer satisfaction
All other duties as assigned

Qualifications

Qualifications :

Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent

experience

1–2 years in technical support, software support, or IT operations

Basic SQL experience (queries, connectivity, troubleshooting errors)

Familiarity with enterprise IT (VPNs, firewalls, Active Directory, SaaS security)

Strong written and verbal communication skills with a customer-first mindset

Ability to learn quickly and explain technical concepts clearly

Eagerness to grow technical expertise and advance within a structured support career path

Physical and Other Requirements :

This is a typical office job that requires the ability to sit for long periods of time at a desk with occasionally moving, standing, and walking.

Requires rapid use of arms, hands, or fingers, in handling or manipulating objects, , tools, and / or instruments requiring fine eye-hand coordination.

Work environment is composed of moderate noise (examples : business office with computers and printers, light traffic)

Occasional travel of less than 10% may be required.

Create a job alert for this search

Technical Support Engineer • SALT LAKE CITY, UT

Related jobs

Promoted

Customer Support Specialist - Tier I

CanopySouth Jordan, UT, US

Full-time

Customer Support Specialist - Tier I.Customer Support Specialist - Tier 1 Canopy, South Jordan, Utah.Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software ...Show moreLast updated: 30+ days ago

Promoted

Customer Support Specialist II

Mosaic HealthSandy, UT, US

Full-time

Customer Support Specialist II.Apree Health is hiring full-time Customer Support Specialists to join our Customer Support team in our Sandy, UT office. We are looking for motivated individuals with ...Show moreLast updated: 30+ days ago

Promoted

Software Engineer II

Western Governors UniversitySalt Lake City, UT, United States

Full-time +1

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the ...Show moreLast updated: 30+ days ago

Technical Support Specialist

JobNimbusLehi, UT, US

Full-time

Quick Apply

We are obsessed with the hero's journey at JobNimbus.Every person has a hero's journey—Hermione Granger, James T.Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU!.This is our &...Show moreLast updated: 30+ days ago

Field Technical Support Rep-1

eTeam IncSalt Lake City, Utah, United States

Full-time

Quick Apply

Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment. Answers customer questions and resolves issues.Refers other issues / questions...Show moreLast updated: 30+ days ago

Promoted

Sofware Engineer

TradeJobsWorkForce84045 Saratoga Springs, UT, US

Full-time

Analyze, design and develop tests and test-automation suites.Design, create and develop a processing platform using various configuration management technologies. Test software development methodolo...Show moreLast updated: 30+ days ago

Promoted

Interface Engineer III (Epic Specialist)

Myriad GeneticsSalt Lake City, UT, United States

Permanent

Interface Engineer III, Electronic Medical Records (EMR) - Remote.Interface Engineer (Implementation) - EMR (Electronic Medical Records) supports the delivery of innovative products that allow pati...Show moreLast updated: 4 days ago

Promoted

Customer Support I

LendioLehi, UT, US

Full-time

Customer Service Representative.Manage all customer complaints from any inbound source (phone, e-mail, text, chat).Log all complaints for future reporting and improvements.Work with multiple intern...Show moreLast updated: 14 days ago

Promoted

Engineering Co-op

bioMerieux Inc.Salt Lake City, UT, United States

Full-time

This engineering co-op's main responsibility is design verification and validation testing.This individual may work within a project team - under the leadership of a more experienced individual (e....Show moreLast updated: 28 days ago

Promoted

Software Engineer III

Myriad GeneticsSalt Lake City, UT, United States

Permanent

Software Engineer - Salesforce Cloud III (Remote).We are seeking a skilled Salesforce Experience Cloud Engineer to join our team and drive the development of exceptional digital experiences for our...Show moreLast updated: 11 days ago

Promoted

Remote Technical Support Representative

TradeJobsWorkforce84045 Saratoga Springs, UT, US

Remote

Full-time

As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via pho...Show moreLast updated: 30+ days ago

Promoted

Professional Engineer - Transportation Focus

jub.comSalt Lake City, UT, US

Full-time

Professional Engineer – Transportation Focus.Transportation Services Group (TSG) and work in our successful.Our purpose at J-U-B ENGINEERS, Inc. Helping Each Other Create Better Communities.We...Show moreLast updated: 30+ days ago

Promoted

Software Eng III

Myriad GeneticsSalt Lake City, UT, United States

Full-time

Software Engineer (Developer) - PYTHON (REMOTE).Software Engineer (Developer) - PYTHON.Myriad deliver innovate products that allow patients to make life-changing decisions.Join our FC (Financial Cl...Show moreLast updated: 5 days ago

Promoted

Software Engineer, Platform - Provo, USA

SpeechifyProvo, UT, US

Full-time

The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – ...Show moreLast updated: 4 days ago

System Engineer

Charter GlobalSalt Lake City, UT, United States

Full-time

Quick Apply

Job Title : Systems Engineer Location : Either in Salt Lake City, UT or Dallas, TX or Raleigh, NC (This is a hybrid role that will require onsite support every o...Show moreLast updated: 6 days ago

Promoted

AWS Cloud Engineering Technical Manager

Unisys CorporationSalt Lake City, UT, United States

Full-time

What success looks like in this role : .Develop and implement the cloud strategy aligned with business goals.Lead and mentor a team of cloud engineers and architects. Foster a culture of innovation an...Show moreLast updated: 17 days ago

Promoted

Software Engineer, Platform - West Valley City, USA

SpeechifyWest Valley City, UT, US

Full-time

Promoted

Tech Service Desk Agent - (Mortgage & Technical Support) in Salt Lake City, UT

Unisys CorporationSalt Lake City, UT, United States

Full-time

What success looks like in this role : .Level telephone and other media contact support.Strive for a high level of first contact resolution. Respond to and resolve customer requests, in relation to so...Show moreLast updated: 30+ days ago

Promoted

Customer Service Technical Support Representative

CricutSouth Jordan, UT, US

Full-time

Customer Service Technical Support Representative.Cricut makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you...Show moreLast updated: 30+ days ago

Promoted

Enterprise Technical Solutions Manager

Salt Lake City CorporationSalt Lake City, UT, US

Full-time

Enterprise Technical Solutions Manager.We are looking for an Enterprise Technical Solutions Manager!.This role is responsible for the full life-cycle management and operational support of one or mo...Show moreLast updated: 3 days ago