Customer Support I

Customer Service Representative

What You Will Own :

• Manage all customer complaints from any inbound source (phone, e-mail, text, chat)
• Log all complaints for future reporting and improvements
• Work with multiple internal teams on processes and procedures that will fit our customer service profile
• Respond to all customers in a timely manner
• Transfer or escalate calls to the appropriate employee / department
• Provide accurate, valid and complete information
• Track call-related information for auditing and reporting purposes
• Calmly de-escalate customer issues
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers and provide amazing CX experience
• Additional duties as assigned

What You'll Need To Be Successful :

Pay Range : $20 / hr

Benefits :

Get to Know Lendio :

Lendio is the nation's leading small business financial solutions provider, with a mission to help small businesses survive and thrive. With its diverse network of lenders, Lendio enables small business owners to apply for multiple business financing options with a single application. In addition to creating access to small business capital, Lendio offers time-saving financial SaaS products that are designed to streamline business operations.

Lendio is a mission-driven organization striving to provide equal access to capital to underserved communities and America's smallest businesses. For every new marketplace loan Lendio facilitates, Lendio Givesan employee-contribution and employer-matching fund, in partnership with KIVAprovides a microloan to low-income entrepreneurs around the world, continuously re-investing the fund.

Lendio is an equal opportunity employer committed to diversity and inclusion. We welcome anyone who wants to help small businesses survive and thrive and aligns with our core values, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

Lendio participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.