Client Support Representative (ProScreening)

Are you ready to join a dynamic team and provide excellent client support while working from the comfort of your own home? isolved Talent Acquisition and ProScreening Background Check is seeking a part-time Client Support Representative to join our remote team! In this position, you'll usually work during business hours, but the schedule is flexible (7-2 pm MST - 27hrs / per week).

Join a fun and flexible team that celebrates your contributions and desires your growth! You will have benefits such as 401(k), Competitive Salary ($17.00 / hr), and Flexible Time Off . This is not just a job; it's a chance to reshape the HR landscape while enjoying the freedom of a fully remote position!

ABOUT ISOLVED TALENT ACQUISITION

At isolved Talent Acquisition, we're not just a company-we're a driving force in hiring innovation. As part of isolved, a trusted leader in human capital management (HCM), we offer a seamless hiring-to-retention experience that helps businesses attract, hire, and retain top talent effectively. We provide companies with the flexibility to access a standalone talent acquisition solution or a fully integrated HCM platform that connects hiring, HR, payroll, and benefits into one powerful system-isolved People Cloud™.

But beyond technology, we're a people-first company! Our "Win As One" motto isn't just a saying-it's how we operate. We believe that a thriving employee experience translates directly to exceptional customer satisfaction, as customers will only love a company if the employees love it first. That's why we foster a culture rooted in performance, teamwork, integrity, and an experience-centric focus where our employees are empowered to be the heroes our clients need. When you join isolved Talent Acquisition, you're stepping into a company that invests in your growth and champions your success, because when our employees win, we all win. Join us as we continue to lead the way in transforming the future of hiring!

YOUR DAY-TO-DAY AS A CLIENT SUPPORT REPRESENTATIVE

As a new Client Support Representative, you are a superhero for overworked HR professionals and hiring managers. You're the first point of contact for most of our clients, answering their calls, responding to their chats, and replying to their emails. When clients call in with a question or glitch, you're quick to pick up the phone and get them straightened out.

Sometimes the issues that come your way can be pretty complex. But that's part of the fun, right? You get to use your creativity and troubleshooting skills to come up with a solution that works best for each client. And if you can't solve the problem on your own, you make sure they get connected with the right person who can help. One of the best things about this role is that you get to make personal connections with our clients. They know that they can count on you to get their questions answered quickly and accurately, and you get to know some pretty cool people in the process. At the end of the day, you feel good knowing that you're an important part of our clients' success!

REQUIREMENTS FOR THIS CLIENT SUPPORT REPRESENTATIVE ROLE

The abilities required for this part-time position are :

• Experience in a call center environment, managing inbound calls
• Great de-escalation skills
• Excellent written and verbal communication skills
• Strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving mindset and professionalism when handling confidential information
• Understanding of or willingness to learn industry regulations
• Ability to conduct basic internet research using reliable resources
• Basic understanding of employment or hiring processes (nice to have)

JOIN OUR TEAM TODAY!

So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!

In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization.

At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success.

An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition.

Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.

Job Posted by ApplicantPro