Practice Manager- Primary Care

St. Mary’s Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary’s Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary’s Healthcare has also been named a 2025 Times Union Top Workplace—the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 14 years ago.

Job Requisition: REQ 4182

Employment Type: Full-Time

Shift: Days

Hours Per Week: 40 hours

Location: Amsterdam Family Health Center

Hiring Range : $58,136.00- $75,587.20

The actual compensation for this position will be determined based on experience and other factors permitted by law.

Responsibilities:

Practice Operations: Responsible for daily oversight of clerical, administrative and secretarial responsibilities, and tasks of office staff. Ensure smooth practice operations by monitoring patient flow, patient registration, and data entry into the system for timeliness, accuracy, and thoroughness. Assists in the processing and handling of patient complaints. Assumes responsibility for problem solving and follow up to issues that are impacting practice operations. Assigns and monitors clerical and administrative tasks. Ensure filing systems are maintained and accurate. Oversees inventory including supplies and ordering.

Financial Management: Reviews billing information for variations and patterns. Conducts spot audits to ensure compliance with established policies and procedures. Ensures charge capture of providers for inpatient and outpatient billing. Responds to inquiries for additional documentation.

Physician Relations: Interacts on a routine basis with physicians and advanced practice providers to ensure their practice business needs are being met. Ensures effective communication between practice staff and office staff.

Human Resources Management: Responsible for working with the Human Resources Department in the hiring/interview/onboarding process. Determines, coordinates, and supervises daily staffing assignments and staffing levels. Trains, coaches, and evaluates assigned staff on performance expectations. Applies progressive discipline when appropriate. Participates in hiring and termination procedures. Complete annual and probationary evaluations and required employee job competency documentation. Responsible for managing the review and approval of the timekeeping system, including but not limited to, time off requests, and bi-weekly payroll sign-off. Responsible for managing staff meal breaks to be in compliance with NYS labor law.

Compliance: Ensures compliance with all applicable regulations. Interacts with appropriate hospital staff to ensure consistency in provision of care. Develops and implements effective and efficient work standards, procedures, and personnel requirements consistent with organizational policy; The Joint Commission; local, state, and federal requirements and regulatory agencies.

Additional responsibilities:

• Provides positive patient communication and service recovery.
• May be requested to serve as a float or provide coverage in other departments.
• Other duties as assigned.

Education- Minimum qualifications:

Associates degree in related field required with at least five (5) years minimum in physician practice or health related setting, three (3) years in a supervisory role. High school diploma or GED with at least ten (10) years of progressive supervisory experience in a physician practice may be considered. Knowledge of applicable regulatory standards. Knowledge of all aspects of physician practice management.

Required Skills & Attributes:

• Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.
• Must be able to multitask while remaining professional, focused, composed and positive.
• Excellent customer service skills
• Displays integrity, friendliness, and compassion.
• Must be able to establish an appropriate and effective rapport with others.
• Demonstrates flexibility
• Takes initiative
• Able to work in a fast-paced environment
• Embraces new opportunities to grow both personally and professionally.
• Effective critical thinking and problem-solving skills.
• Proficient with various Microsoft Office products (Word and Excel).
• Strong organizational skills.
• Effective interpersonal skills.
• Ability to take and follow direction in a positive and appropriate manner.
• Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills.
• Must be able to speak, read, write and follow instructions in English