Working remotely, the full-time Senior Support Consultant will manage client support requests for Sage Intacct, troubleshoot complex issues, and ensure high levels of customer satisfaction through effective communication and problem resolution. Key responsibilities Triage and manage support requests, providing functional application support for Sage Intacct and related products Own and resolve complex client cases while maintaining regular communication and service quality expectations Document support ticket details and contribute to knowledge management efforts for future reference and team training Required qualifications Experience supporting Intacct or similar ERP systems as a Support Specialist or Power user Hands-on knowledge of Intacct, including system administration and transaction processing Ability to manage conflicting priorities and maintain SLA awareness Strong interest in leveraging system solutions to enhance operational performance Preferred college degree in Accounting, Business Management, Information Systems, or related field
Senior Support Consultant • Vancouver, Washington, United States
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