Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
Provide a positive customer service experience that makes customers want to return again to on-line shopping.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.MINIMUM * Ability to work without supervision * Ability to read shelf tags * Excellent oral/written communication skills * Basic math skills (i.e., counting, addition, and subtraction) DESIRED * Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier * Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness * Adhere to local, state, and federal laws, food safety procedures, and company guidelines * Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones * Initiate and complete selection process for customers' on-line orders * Read and follow directions given in the note section * Ensure quality and freshness of all items chosen * Communicate with customers via a portable phone and respond to calls in a professional and timely manner * Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars * Process the orders through the point of sale (POS) system * Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock * Scan and bag orders on the go while following all bagging standards * Communicate any substitutions or exceptions to customer's order at time of pick-up * Maintain organization and cleanliness of staging areas and equipment * Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor * Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair * Perform required opening and closing procedures * Learn and adapt to new and improved processes * Assist in training new e-Commerce team members * Meet/exceed productivity standards * Ability to work cooperatively in high paced and sometimes stressful environment. * Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. * Ability to act with honesty and integrity regarding customer and business information. * Ability to follow directions and seek assistance when necessary to resolve customer and business issues. * Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. * Must be able to perform the essential job functions of this position with or without reasonable accommodation
E-COMMERCE/CLERK • East Lansing, MI, US
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