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Bilingual Contact Center RepresentativeVirtualVocations • Stockton, California, United States
Bilingual Contact Center Representative

Bilingual Contact Center Representative

VirtualVocations • Stockton, California, United States
2 days ago
Job type
  • Full-time
Job description
Providing exceptional customer service in a remote capacity, the full-time Bilingual Contact Center Representative will respond to inquiries, resolve issues, and ensure a positive experience for members utilizing various tools and systems. Key Responsibilities: Respond to customer inquiries with clear and accurate information about products and services Research and resolve member issues, escalating when necessary to meet service timelines Ensure customer satisfaction through effective communication, de-escalation, and follow-up Required Qualifications: High school diploma or equivalent; Associate degree preferred 2+ years of customer service or telephonic experience Bilingual in Spanish and English Experience in a contact center environment Proficiency with customer service technologies and systems
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Bilingual Contact Center Representative • Stockton, California, United States

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