Overview
The individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with or without reasonable
accommodation.
• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest
relations.
• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional
materials, event orders and similar written materials.
• Ability to speak the English language sufficient to conduct small employee meetings to impart new
information.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This
involves listening to the nature of the concern, demonstrating empathy with the customer and providing
positive and proactive solutions.
-Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and
present menu.
-Read, maintain and make daily entries in the log book to coordinate communication between
shifts and management.
-Maintain proper set-up of dining room and enforce uniform and grooming standards of all
service personnel on a daily basis. Assign stations to service staff.
-Conduct daily "roll call meetings" to keep staff informed of current promotions, daily specials,
guest comments, daily events and pertinent memos.
-Receive, record and make any necessary arrangements for reservations and special functions
in the restaurant.
-Perform opening and closing duties. Assist others with side work to include cleaning,
stocking, and folding napkins.
EDUCATION
High school graduate or equivalent required.
EXPERIENCE
Restaurant greeter experience preferred.
LICENSES OR CERTIFICATES
Must obtain any government required licenses or certificates. Examples include a Washington Health Card
Permit; Oregon Liquor Service Permit; Alcohol Service Permit. CPR certification and/or 1st Aid Training
preferred.
GROOMING/UNIFORMS
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or
required articles of clothing will be explained to you as a part of the orientation process.
Seasonal Host/Hostess • La Quinta, California
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