Talent.com
Kohl's
Full-Time Customer Service SupervisorKohl's • Green Bay, WI, US
Full-Time Customer Service Supervisor

Full-Time Customer Service Supervisor

Kohl's • Green Bay, WI, US
2 days ago
Salary
$18.10 hourly
Job type
  • Full-time
Job description

Point Of Sale Supervisor

In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.

What You'll Do

  • Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
  • Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
  • Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
  • Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards
  • Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
  • Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

All Supervisor roles at Kohl's are responsible for:

  • Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
  • Exercising good judgment; taking appropriate partners as needed
  • Modeling, guiding and providing direction to associates
  • Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
  • Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
  • Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
  • Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
  • Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
  • Accomplishing multiple tasks within established timeframes
  • Training, monitoring and reinforcing company policies, procedures, standards and guidelines
  • Maintaining adherence to company safety policies for the safety of all associates and customers
  • Key holder responsibilities include opening and closing store processes, and providing direction to associates
  • Other responsibilities as assigned

What Skills You Have

Required:

  • Must be at least 18 years of age or older
  • Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
  • Strong verbal/written communication and interpersonal skills
  • Flexible availability, including days, nights, weekends, and holidays

Preferred:

  • 2 years experience in retail or similar industry

Pay Starts At: $18.10

Create a job alert for this search

Full-Time Customer Service Supervisor • Green Bay, WI, US

Similar jobs

Facilities Supervisor

W.W. GraingerGreen Bay, WI, United States
Full-time

Work Location Type:OnsiteImperial Supplies, a Grainger Company, is a national distributor of quality maintenance products.Serving the fleet maintenance industry since 1958, Imperial has formed last... Show more

 • Promoted

Multi-Location Customer Service Specialist

Sherwin WilliamsGreen Bay, WI, United States
Full-time

The individual selected for this role will be expected to work at stores within a 15 mile radius of Store #3285, located at: 1608 Madison Avenue, Fort Atkinson, WI 53538.OR based on relevant experi... Show more

 • Promoted

Direct Support Lead

SevitaOconto Falls, WI, US
Full-time +1

Are you looking for a career opportunity where you can make a difference in the lives of others? Look no further! This role is critical to our success.As a mission-driven organization, we are inten... Show more

 • Promoted

Shift Supervisor

Papa MurphysSuamico, WI, United States
Full-time

Shift Supervisor:You are applying for work with R&G Pizza LLC, a franchisee of Papa Murphy's, not Papa Murphy's International, Inc.If hired, the franchisee will be your only employer.Franchisee... Show more

 • Promoted

Automation Supervisor

AgropurGreen Bay, WI, United States
Full-time

We dairy you!How Agropur invests in YOU:Competitive and comprehensive compensation and benefits package focusing on your physical, financial, and emotional health to include the following perks as ... Show more

 • Promoted

Customer Service Representative

QC HoldingsGreen Bay, WI, United States
Full-time

LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! ASK ABOUT OUR $500.SIGN ON BONUS !! The Customer Service Representative opportunity is... Show more

 • Promoted

Supervisor, Customer Services

Envoy AirGreen Bay, WI, United States
Full-time

Envoy Air Agent PositionWould you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read ... Show more

 • Promoted

Full-Time Assistant Store Manager

ALDIBellevue, WI, US
Full-time +1

When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store p... Show more

 • Promoted

Benefits Customer Service Coordinator (50k-90k per year)

Professional CareersDe Pere, Wisconsin
$50,000.00 yearly
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

 • Promoted

General Manager - Fast-Casual Guest Experience Leader

WorkstreamBellevue, WI, United States
Full-time

A leading fast-casual restaurant franchise in Bellevue is seeking a General Manager to oversee team service and quality.Responsibilities include creating a dynamic work environment, leading guest s... Show more

 • Promoted

Shift Supervisor 2

KFCGreen Bay, WI, United States
Full-time

HIRING SHIFT SUPERVISOR LEVELS 1 - 2 -3 (Level Based on Experience will be determined during Interview)Do you want to be a part of a dynamic and growing industry with over 200,000 restaurants in th... Show more

 • Promoted

Restaurant Delivery - Onboarding / Onboard

DoorDashWrightstown, WI, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a var... Show more

 • Promoted

Earn Side Money at Home Testing Products

Product Review JobsLENA, WI, United States
Full-time

Compensation: Varies per assignment.Location: Remote (USA) Company: ProductReviewJobs Thank you for your interest in becoming a Paid Product Tester.This opportunity is for completing market res... Show more

 • Promoted

Oncology Operations Supervisor - Patient Access

Green Bay OncologyGreen Bay, WI, United States
Full-time

Oncology Operations Supervisor - Patient Access.Posted 13-Jan-2026 (CST) Green Bay, WI, USA Full Time.The Oncology Operations Supervisor is responsible for managing daily operational activities of ... Show more

 • Promoted

Field Service Supervisor

Robinson, Inc.De Pere, WI, United States
Full-time

Job Category: Field Services Requisition Number: FIELD001454.Wisconsin DP1 WI DP1 De Pere, WI 54115, USA.We appreciate your interest in joining our team! At Robinson, Inc.Robinson is employee-owned... Show more

 • Promoted

Activities Supervisor (NE)

Pinnacle Senior LivingGreen Bay, WI, United States
Full-time

Our senior living is currently seeking an Activities Supervisor to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families, and our comm... Show more

 • Promoted

Top 50% Avg $84,985 /$.59 to $.62-Midwest Regional-12 Days Out - Oconto Falls, WI

Shaffer TruckingOconto Falls, WI, US
Full-time

Shaffer offers a Regional for CDL A Drivers in the Midsouth 12 Day Out.One-year verifiable tractor trailer experience with a class A CDL. Show more

 • Promoted

Closing Lead/Member Services Supervisor

Crunch FitnessGreen Bay, WI, United States
Full-time

Closing LeadThe Closing Lead will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments.The Closing Lead will ass... Show more

 • Promoted

Regional Supervisor

Dunkin'De Pere, WI, United States
Full-time

We are currently hiring experienced, professional, growth-seeking restaurant Regional Supervisors throughout Wisconsin, Minnesota, and Michigan! Our Dunkin' / Baskin-Robbins Regional Supervisors ov... Show more

 • Promoted

Remote Part-Time Survey Job – No Experience Needed, Up to $25 Each

Earn HausDe Pere, WI, US
Remote
Full-time +1

We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up... Show more