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NorthPoint Search Group
Head of Client SuccessNorthPoint Search Group • Duluth, GA, US
Head of Client Success

Head of Client Success

NorthPoint Search Group • Duluth, GA, US
30+ days ago
Salary
$120,000.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description

Confidential Hire:

  • Head of Client Success To Apply Now - email your resume to job-knemkq7d-1e4ngrk82rw3kdm@sagedata.io Location: Duluth, GA | Hybrid Salary: $120,000 – $140,000 + Bonus + Benefits Full-Time | Leadership Role About the Company Our client is a fast-growing organization with about 180–185 employees in the U.S., backed by a strong global presence.
  • Though established for over 10 years, the U.S. business is still in startup mode and scaling rapidly through acquisitions.
  • The culture is entrepreneurial, hands-on, and people-focused , with extensive training and internal support to set leaders up for success.
  • The Opportunity We’re seeking a Head of Client Success who thrives in dynamic, growth-oriented environments.
  • This is not a corporate ivory tower role — the right leader will have contact center or customer operations experience , a track record of building and coaching high-performing teams , and the ability to drive results through KPI-based management, onboarding, and account management.
  • You’ll lead and scale the U.S.
  • Client Success function, balancing process discipline with people development to ensure clients receive best-in-class onboarding, support, and account management.
  • If you’re motivated by building something great rather than just maintaining what’s already there, this is the role for you.
  • What You’ll Do Develop and execute a client success strategy that aligns with business goals and supports retention and growth.
  • Build, mentor, and coach a team of account managers and onboarding specialists with clear KPIs and structured coaching.
  • Drive client onboarding, engagement, and lifecycle management to ensure a seamless experience.
  • Partner cross-functionally with sales, marketing, and operations to elevate the client journey.
  • Oversee account management and expansion opportunities, balancing proactive support with revenue growth.
  • Track performance through metrics (retention, churn, NPS, CLTV) and report results to leadership.
  • Optimize processes while maintaining a people-first culture of support and development.
  • What We’re Looking For 5–7+ years in client success, account management, or contact center leadership .
  • Experience in small-to-mid-size company environments where agility and hands-on leadership are key.
  • Proven ability to onboard teams, manage by KPIs, and coach/develop staff for performance and growth.
  • Strong background in account management with a balance of strategy and execution.
  • Exceptional communication and relationship-building skills with both clients and internal teams.
  • Comfortable engaging with C-Suite leaders while also being on the floor coaching your team.
  • Passion for people, growth, and building scalable processes in a fast-paced, acquisition-driven company .
  • Why Join Us Play a pivotal role in shaping the U.S. growth story.
  • Join a company with the heart of a startup and the backing of a global leader.
  • Thrive in a collaborative environment with training, support, and resources to succeed.

    • Apply now to lead, inspire, and transform how client success is delivered.

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Head of Client Success • Duluth, GA, US

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