Customer Care Representative

Core Responsibilities Respond to customer inquiries quickly and professionally via phone, email, or chat Resolve issues efficiently by identifying problems and offering accurate solutions Manage customer accounts by entering, updating, and verifying data Provide product / service information and guide customers through processes Document all interactions following company policies and service standards Escalate complex issues to senior staff or specialized departments as needed Maintain a thorough understanding of company products, policies, and procedures Ensure customer satisfaction through follow-up and clear communication Support customer retention by delivering a positive service experience Skills & Qualifications Excellent verbal and written communication Strong problem-solving and conflict-resolution skills Ability to remain calm and professional under pressure High accuracy in data entry (typing, copy and paste, CRM updates) Familiar with call center software, ticketing systems, and CRM platforms Strong organizational skills and attention to detail Ability to multitask in a fast-paced environment Customer-focused mindset with empathy and patience Powered by JazzHR