Telephone Operator

Telephone Operator Position At UPMC Altoona

UPMC Altoona is seeking a reliable and compassionate Telephone Operator to support our Paging & Communications Department. In this essential role, you'll serve as the first point of contact for patients, families, and hospital departmentsplaying a key part in both routine communications and emergency situations.

This position offers a consistent third-shift schedule : four 10-hour shifts per week, from 9 : 00 PM to 7 : 00 AM, with every other weekend required. It's ideal for individuals who thrive in a calm, focused environment and take pride in delivering clear, empathetic communication.

As a Telephone Operator, you'll manage incoming calls, direct inquiries efficiently, and help coordinate emergency responses. You'll be part of a team that values reliability, professionalism, and service that makes a difference behind the scenes.

If you're looking for a meaningful role where your voice truly matters, we'd love to hear from you.

Responsibilities :

• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine caller's requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.
• May train new operators.
• May be required to do system data entry on request.

Qualifications :

Licensure, Certifications, and Clearances :

UPMC is an Equal Opportunity Employer / Disability / Veteran