Telecom Customer Sales Representative

At F3 Innovations Inc., we believe everyone deserves great service. As a Telecom Customer Sales Representative, you'll connect customers with reliable mobile devices and affordable wireless plans in Riverside. The Telecommunications Sales Representative uses our CRM to recommend solutions that keep people connected.

As a Telecom Customer Sales Representative, you will drive the accuracy of our outreach campaign through disciplined CRM management and detailed tracking of customer interactions. The Telecommunications Sales Representative’s coordination with internal teams will be key to streamlining onboarding and closing documentation gaps.

Key Responsibilities of the Telecom Customer Sales Representative

• Recommend smartphones, wireless plans, and mobile connectivity tools based on customer usage patterns, eligibility criteria, and service goals.
• Launch structured outreach campaigns to promote bundled upgrades, data plans, and mobile service enhancements across residential territories.
• Guide customers through account setup, plan selection, and device activation using CRM platforms and approved mobile service protocols.
• Log customer interactions, purchase intent, and activation milestones to support campaign tracking, lead progression, and performance reporting.
• Coordinate with internal teams to resolve provisioning delays, documentation gaps, and service escalations across the mobile ecosystem.
• Share customer insights and engagement trends to refine outreach strategies and improve mobile service delivery and retention.