As an Assistant Clinic Manager, you will support the Clinic Manager in overseeing daily clinic operations and ensuring exceptional patient care and customer service. You will also play a key role in supporting patient engagement, promoting available services, and ensuring that clinic workflows run smoothly and efficiently.
Your responsibilities will include, but are not limited to:
Maintaining high-quality day-to-day clinic operations
Leading with integrity and fostering a culture of teamwork and accountability
Supporting clinic performance goals and patient engagement initiatives
Assisting with recruiting, training, and motivating staff to uphold the organization’s mission
Managing staff scheduling and labor needs
Supporting P&L awareness through monitoring supply usage, utilities, and departmental expenditures
Ensuring high standards of quality assurance through consistent accuracy checks
Following standard operating procedures for cash handling, including daily reconciliations and deposits
Monitoring inventory and assisting with supply orders
Ensuring compliance with all safety protocols, clinical policies, and regulatory standards
Addressing patient concerns or escalations in a calm, respectful, and solution-focused manner
Learning and supporting clinic systems, workflows, and equipment functions
Actively participating in ongoing training and professional development opportunities
Performing other related duties as assigned
High school diploma or equivalent required; associate or bachelor’s degree preferred
Minimum of 1 year of leadership experience (healthcare preferred)
At least 2 years of customer service experience, including experience with de-escalation
Basic proficiency with computers, EMR systems, POS systems, and Microsoft Office
Ability to work flexible hours, including evenings or weekends as needed
Excellent verbal communication skills and patient-service mindset
Ability to provide clear direction and follow established protocols
Availability to open and/or close the clinic as scheduled
Ability to coach, mentor, and train staff members
Professional appearance consistent with clinic standards
Ability to stand, walk, and move throughout the clinic for most of the shift
Ability to work in a fast-paced healthcare environment
Ability to assist patients and staff in various indoor clinic settings
Must be able to lift up to 25 lbs as needed
Occasional exposure to cleaning agents, disinfectants, and standard clinical equipment
Assistant Site Manager • Niles, Michigan, United States
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