Building Supervisor

Description

:

Daily responsibilities include, but are not limited to:

• Perform Koret’s expectations of customer service (for Building Supervisor and supervised staff)

• Answering building, membership, and program-related questions for all programs and services offered by the RSD

• Maintain and answer questions regarding thorough knowledge of all building policies, rules, and procedures and ability to enforce policies properly

• Must maintain and relay information regarding knowledge of emergency procedures throughout Koret Center, including injury assessment and mitigation procedures for injuries

• Being able to operate the credit card terminals and accountability of cash outs at end of day

• Using Google and Microsoft Office products

• Maintain knowledge of policies regarding parking, lockers, and private sessions (PT/Swim Lessons), including cancellations/refunds and scheduling

• Selling recreation passes and memberships where applicable

• Making consistent rounds in the building (at least three times an hour). General monitoring of the building is critical at all times for safety of all stakeholders

• Equitable and consistent policy enforcement across all patrons, students, faculty, staff and guests in the facility

• Setting up and taking down special events as needed

• Assisting with set-up and supervision of intramural activities and special events (such as tournaments)

• Supervision of student and part-time employees in all areas beyond Operations positions: lifeguards, personal trainers, group exercise instructors; understanding/executing the responsibilities of being a team lead

• Modeling proper, professional staff behavior and conduct as the staff team lead on-duty; assisting with new staff on-boarding and training shifts

• Ability to problem-solve in the case of staffing emergencies or shortages; knows how to utilize scheduling software to seek and secure shift coverage for no-show staff to maintain regular operations

• If unable to staff all positions or find staff coverage, Building Supervisor must be prepared to receive, address and escalate patron complaints due to interrupted facility operations

• Lost and found collection and distribution for both non-valuables and valuables; understanding procedures when Public Safety needs to be notified for valuable items

• Must have knowledge of and be able to operate the work iPhone, walkie-talkies, building alarms, campus landlines and security procedures

• Must have experience with Whentowork (staff scheduling), EMS (event/reservation scheduling) and Activenet Software (membership platform)

• Must have experience as Koret Utility, Check-in desk, and Front desk staff

• Providing 30 minute lunch breaks for on-duty Lifeguard; acting as a “third” guard on the pool deck in case of EAP activation and support

• Ability to deescalate confrontations, conflict, and other issues in the facility and document appropriately, including with physically/verbally aggressive individuals

• Ability to provide excellent customer service to a variety of guests and users of the facility

• Ability to thoroughly document injuries, incidents, and other issues in the facility for Professional Staff response, or campus partner response (Public Safety, General Counsel, Dean of Students, etc.)

• Ability to engage in on-going/continued learning via weekly skills checks and monthly emergency procedure review, as assigned

• Other duties as assigned by their Supervisor/RSD Professional Staff

Minimum requirements:

• Must have experience as Utility, Check-in Desk and Front Desk or Lifeguard staff at Koret (or similar rec sports center/gym)

• Must be CPR and AED certified

• Must have at least 2 years of previous customer service preferably in a high traffic industry

• Problem-solving of membership discrepancies and other issues in the facility

• Thorough knowledge of all Koret Operations positions (Utility, Check In Desk, Front Desk), including working these additional positions on a regular basis

• CPR/AED/First Aid certified (online course completion required during training, in-person assessment must be completed within 60 days of hiring); willing and able to use these skills during each shift as needed

• Thorough knowledge of Aquatics safety procedures (staffing, position expectations and Red Cross standards) and ability to support on-duty Lifeguards during EAP implementation

• Knowledgeable of appropriate staff behavior, de-escalation, and documentation techniques for staff performance issues or concerns

• Knowledgeable of de-escalation techniques and use with a wide variety of clientele populations (USF students, faculty/staff, Koret community patrons), including non-members/non-USF individuals (outside rentals on Negoesco field, houseless neighbors in crisis, etc.)

Full-Time/Part-Time:

Part time

Pay Rate:

Hourly

Salary Range :

$25/hr.