Customer Service Representative

Responsibilities

may include the following.

Customer & Sales Support

• Deliver exceptional customer service to domestic and international distributors and partners
  • Serve as a key point of coordination between customers and internal teams including Sales, Marketing, Supply Chain, and Finance
  • Advocate for customer needs while balancing operational and business requirements

International Logistics Support

• Coordinate international shipping requirements with distribution centers and logistics partners
  • Prepare and review export documentation including commercial invoices, shipper’s letters of instruction, certificates of origin, and trade agreement documentation (e.g., USMCA)
  • Review international letters of credit to support compliant and successful transactions
  • Communicate with freight forwarders, brokers, and carriers to support smooth export operations

ERP & Systems Administration

• Support order-to-cash processes within the ERP system including order entry, billing, and system setup
  • Assist with system improvements, data integrity, and operational process enhancements

Reporting & Data Analysis

• Use Microsoft Excel to organize data, build reports, and support operational decision-making
  • Conduct data analysis related to pricing, order activity, and business performance

Cross-Functional Support

• Participate in special projects across customer service and operations teams
  • Cross-train and provide backup support for other customer service functions when needed
  • Exercise sound judgment and initiative when resolving complex or ambiguous issues

Qualifications

Minimum Qualifications

• 2–3 years of experience in one or more of the following areas: customer service, order processing, ERP systems, supply chain, accounting/bookkeeping, internal or field sales support, or related operational roles
  • Bachelor’s degree in Marketing, Business, MIS, or related field
  • Strong written and verbal communication skills
  • Highly organized with the ability to manage multiple priorities
  • Strong problem-solving skills and attention to detail

Desired Qualifications

• 3–5 years of experience supporting international logistics or export operations
  • Advanced Microsoft Excel skills
  • Experience working in ERP systems
  • Knowledge of irrigation products or related industries
  • Experience working in collaborative team environments; leadership experience a plus