Patient Service Representative Boise Pain & Spine
Trinity HealthBoise, ID, US- Full-time
Patient Service Representative
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.
We are looking for a genuine, friendly, and empathetic self-starter to join the team at our Boise Pain and Spine Clinic! As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients' administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information.
Our ideal candidate is friendly, detail-oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position.
This Full-Time position will have a schedule of four 10hr shifts Monday - Thursday, hours within 6 : 30AM - 6 : 00PM. This position is located at 1055 N Curtis Rd, Boise, ID 83706. This position will support our diverse team of pain and spine providers.
Minimum Qualifications :
- High School Diploma or equivalent preferred.
- Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.
- Experience with process improvement or lean philosophy preferred.
Essential Functions :
Additional Duties :
About Saint Alphonsus :
Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity, and respect.
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