Product Manager

Company Overview

Our client is a leading global retailer with a rich legacy of innovation and customer-centricity. With a footprint that spans tens of thousands of locations worldwide, they are redefining convenience through digital transformation, data-driven personalization, and cutting-edge marketing technologies. Their mission is to deliver smarter, faster, and more relevant experiences to customers and franchisees alike—powered by intelligent data and responsible AI.

Role Summary

As a Digital Product Manager within the Enterprise Data team, you will play a pivotal role in shaping the future of personalized customer experiences. This role bridges data, AI, and marketing technology to deliver adaptive, real-time engagement across digital platforms. You’ll collaborate with cross-functional teams to define product strategies, operationalize machine learning models, and drive measurable impact through personalization.

You’ll lead initiatives that connect enterprise data with AI / ML capabilities, enabling predictive analytics, dynamic content delivery, and intelligent automation. Your work will directly influence customer satisfaction, loyalty, and business growth.

Key Responsibilities

• Lead the development of AI-driven personalization features across digital channels.
• Define and execute product strategies that leverage enterprise data for real-time decisioning and content generation.
• Collaborate with engineering, data science, and design teams to build scalable and secure personalization platforms.
• Operationalize ML models for use cases such as customer intent prediction and dynamic content delivery.
• Champion responsible AI practices, ensuring transparency, privacy, and trust.
• Use experimentation and analytics to evaluate product performance and refine strategies.
• Translate business goals into actionable product roadmaps and manage the product backlog.
• Drive reporting and analytics capabilities for CRM and Retail Media Network products.

Key Requirements