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SkySys
IT Dispatch Support/Field Support ServicesSkySys • Austin, TX
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IT Dispatch Support/Field Support Services

IT Dispatch Support/Field Support Services

SkySys • Austin, TX
30+ days ago
Job type
  • Part-time
  • Temporary
Job description

JOB DESCRIPTION:
Position: IT Support Engineer
Working Model: This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for the next on-site visit to troubleshoot and resolve the ticket. The volume of on-site visits is not very heavy so you can take this as a second project too, if you are currently employed and can manage both the positions simultaneously.
Location: Austin, TX
Long term contract
Support will be within business hours and in weekdays (M-F). If anything outside, will be communicated to you.
Compensation: We can pay you in an hourly amount on 1099 for every time you are called to work on-site.
NOTE: The engineer should have their own laptop to carry while being on-site so you can be connected remotely via support team for instructions/guidelines.

  • Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty.
Hands on experience with ServiceNow.
  • Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
  • Ability to lift / move computer equipment weighing up to 50Lbs.
  • Skilled in desk side support and PC break/fix including basic administration of Windows O/S.

Job Types: Part-time, Contract

Schedule:
Monday to Friday
On call


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IT Dispatch Support/Field Support Services • Austin, TX

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