Parking Operations Manager

What's in it for you?

• Growth Opportunities
• Parking Management Experience is Required

Benefits:

• Medical, Dental, Vision – Multiple plan options
• 401(k) with Employer Match
• Health Coaching & Resources
• Employee Assistance Program (EAP)
• And more

LAZ Parking is one of the largest and fastest growing parking companies in the country.

We are a PEOPLE FIRST company. We often say, “parking is our industry, but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit of the Position:

The Operations Manager supports the Director of Operations with a complete oversight of financials and operations of assigned portfolio to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Operations Manager will support the programs and initiatives originating from our home office and support the individual needs of their operational teams throughout their assigned portfolio.

Principal Job Duties:

• Responsible for developing client relationships and business retention.
• Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
• Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
• Identifying high potential employees to support the organization’s continued growth.
• Preparation of budgets/monthly reviews of profit/loss by location with assigned portfolio.
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
• Daily, Weekly, Monthly, and Annual financial and operational reports as required.
• Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa).
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned portfolio.
• Participate in labor contract management if applicable to assigned portfolio.
• Review and edit proposed parking, maintenance, etc. agreements.
• Communicate with local police department and emergency management teams regarding operations.
• Organize and manage the oversight of event operations within assigned portfolio.
• Organize and manage the oversight of traffic directing operations within assigned portfolio.
• Monitor, review, and analyze the market rate structures.
• Implementation and completion of other projects, programs, and initiatives that may arise from assigned portfolio.
• Assist the region with the business development, proposal, presentation, and transitions for new locations.
• Additional related duties as assigned.

Requirements:

Education:

• Bachelor's Degree or equivalent work experience.
• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Excellent customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Experience:

• 3+ years in Management role.
• Proficiency of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

• Parking management experience is required.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.