Team Member

Job Title: WB Team Member

Classification: Non-Exempt

Supervisor: Operating Partner, Assistant Managers, Team Leaders

Managerially Responsible For: N/A

Position Overview (Role):

As a Restaurant Team Member at Whataburger-Vibe Restaurants, you're responsible for ensuring every customer has an amazing experience. This includes preparing hot, fresh products with high-quality ingredients and making sure the restaurant is always clean and family-friendly. You will work closely with Restaurant Managers and other Team Members in a supportive, fun, and fast-paced environment that emphasizes teamwork and positivity.

Essential Job Functions:

Provide Customer Service

• Deliver the 3 G’s – Genuine greetings to goodbyes
• Deliver the 4 P’s – Positive attitude, polite, passionate, proactive
• Own guest interactions
• Hospitality driven - Quick, friendly greeting with a smile
• Use guest’s names when taking orders and handing out orders
• Face of the brand
• Provide accurate orders 100% of the time
• Use suggestive selling to enhance the guest’s meal
• Perform figure 8 checks to improve guest interactions and follow up

2. Deliver Food Quality

• Follow all standard operating procedures and recipes
• Ensure proper station set up for all stations
• Provide accurate promise times for every order and update regularly
• Executes speed of service
• Responsible for self-hygiene and food safety

3. Maintain Shift Cleanliness

• Use all daily and weekly checklists and leverage technology to complete
• Clean as you go throughout the shift
• Focus on dining room and restroom cleanliness
• Fryer maintenance to be performed daily during the night shift

Accountabilities:

• Keeps Manager on duty promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.
• Supports a positive working environment with positive actions.
• Able to perform all position responsibilities and performance objectives in a timely and effective manner in accordance with established company policies and procedures.
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative working atmosphere, which will be conducive to maximum employee morale, productivity, and efficiency.

Responsibilities:

Carries out responsibilities in accordance with the organization’s policies and applicable laws. With input, support and approval from the manager on duty or Upper Management. Responsibilities include customer service, food preparation, order management, cleaning, stocking, and compliance.

Qualifications/Requirements:

• Age: Must be at least 16 years old.
• Education & Experience:
• No experience necessary
• Job Specifications:

o Teamwork – Establishes and maintains open, collaborative relationships with all employees.

o Strong Communication Skills – ability to positively and professionally communicate with team members and management.

o Ability to prioritize and organize tasks

o Detail oriented with a focus on food safety and quality

o Basic math skills for handling cash and processing payments

o Works effectively with limited supervision

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stoop, kneel, crouch, talk and hear
• Constantly required to stand, walk, sit, use hands to finger, handle or feel and reach with hands and arms
• Occasionally required to climb or balance
• Employee must frequently lift and/or move up to 50 pounds
• Able to withstand changes in temperature, steam and heat and work in a confined area
• Must possess hearing, visual and sensory abilities to observe and detect emergency situations; also, to distinguish product, taste, texture, temperature and presentation and preparation

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The working conditions can be a very fast paced environment at times, mostly indoor work, but may include some outdoor events where climate will vary from extreme heat in summer to freezing in winter. May work with hot, cold, and hazardous equipment as well as operate phones, computers, printers, and other office equipment. The noise level is moderate to loud. Hectic work environment with occasional periods of big workloads. May be required to work evenings, overnights, weekends and/or holidays.

Disclaimer:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.