Client name: TCH (Texas Children s Hospital)
Max Pay: $22/hr on W2 + $1/hr for Parking
Job Title: Medical Assistant II (35506922) - 2 Positions
Job Location: Houston, TX 77030
Job Duration: 03 to 4 Months Contract
Schedule Notes: Monday-Friday 8:15 to 4:45pm
Duties:
Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.
Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
Proactively approaches dissatisfied customers and implements customer service recovery measures.
Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
Obtains translation services as needed for customers.
Participates in clinic meetings to assist in planning optimal patient flow for session/day.
Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.
Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.
Required: BLS Certification, Medical Assistant Certification,
Preferred: EPIC, OB/GYN experience, outpatient experience
Skills:
Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related medical terminology and customer service concepts.
The ability to operate proficiently a personal computer and basic clinic/patient care, office equipment; demonstrate interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide excellent customer service skills. The ability to demonstrate quick decision making and self-initiated work behaviors is necessary. Bilingual in Spanish/English a preferred
Keywords:
Education:
REQUIRED- 2 years of related experience
ONE of the Certifications or Registrations listed below:
CCMA - Cert-Cert Clinical MA - CCMA National Healthcareer Association Or
CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants Or
EMT - Emergency Medical Techn Texas Department of State Health Services Or
EMT-A - Advanced EMT Texas Department of State Health Services Or
EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services Or
EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services Or
EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services Or
LIC PAR - Lic-Paramedic Texas Department of State Health Services Or
NCMA - National Cert Med Assistant National Center for Competency Testing Or
NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals Or
RMA - Registered Medical Assistant
American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants
TCH On boarding Process - Mandatory for all Candidates:
Medical Assistant II (35506922) job in Houston, TX 77030 • Houston, Texas, United States
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