Supervise up to associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floormonitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales. LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English. COMPUTER SKILLS. To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software. MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hireorientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 poundsand reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception. WORK ENVIRONMENT. The work environment characteristics described here are representative of thosean associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usuallymoderate.
Additional Information
Full Time Assistant Customer Service Manager DLT. • FALLS CHURCH, VIRGINIA
Assistant Manager (Full Time) Location VA - Woodbridge - Potomac Mills Mall Duration Regular Position - Full Time # of Openings 1 Apply Now As an Assistant Manager, you will work with the Stor... Show more
Full-Time Assistant Store Manager.When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store ac... Show more
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overvi... Show more
It is captured in the way you feel and in the way you look.Every generation needs to feel beautiful.Helping women feel beautiful has been our mission since we first opened our doors in 1937.The fas... Show more
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience.This role oversees front-end and service o... Show more
Requisition ID: 933617 Store #: 009516 Sunglass Hut Position:Full-Time Total Rewards: Benefits/Incentive Information At Sunglass Hut, we're always in the sun.You'll find a dynamic space with en... Show more
Requisition ID: 936536 Store #: 003145 Sunglass Hut Position:Full-Time Total Rewards: Benefits/Incentive Information At Sunglass Hut, we're always in the sun.You'll find a dynamic space with en... Show more
Assistant Manager with the Maryland Vehicle Emissions Inspection Program (VEIP).Schedule: Flex hours Monday-Saturday 40 hours per week, daytime hours.Medical, Dental, Vision, and 401(k).Envirotest,... Show more
Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental/Vision Plans, Employe... Show more
Automotive Assistant & Service Managers.NTB is proud to join the Mavis Tire Family.We're looking for full-time Automotive Assistant and Service Managers to join Team Mavis at one of our state-of-th... Show more
Full Time Retail Merchandising Specialist.The purpose of the Elite Retail Merchandising Specialist is to be a full time dedicated BDS Rep conducting break-fix, installation, and ad-hoc maintenance ... Show more
Assistant Manager Two Maids Manassas.Assistant Manager Two Maids Manassas.Are you a natural leader who enjoys helping people, solving problems, and making a difference every day? At Two Maids Man... Show more
Lead The Future Of Automotive Retail.The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department.The service manager will operate the ... Show more
The full-time Assistant Manager is a full-time hourly employee and the part-time Assistant Manager is a variable hour employee or PT regular employee whose primary function is the operation and sup... Show more
The Assistant Center Manager helps the Center Manager run the day-to-day operations of this UPS Store location.He or she may be required to open and close the center, help manage productivity and e... Show more
Apply in ~60 Seconds Join Our Team: A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry.But that's just the beginning - a front row seat means incredible... Show more
Night Operations Assistant Store Manager in Training.With a career at The Home Depot, you can be yourself and also be part of something bigger.Night Operations Assistant Store Manager in Training (... Show more
Assistant Site Manager Full Service.The Assistant Site Manager (ASM), also known as Car Wash Manager at select flex locations, supports the Site Manager in executing daily operational tasks, leadin... Show more
