Outpatient Receptionist & Administrator

Job overview

We are seeking to recruit a Receptionist within the Outpatients Department in Chelsea. We are looking for an enthusiastic, motivated, individual who enjoys working in a vibrant and growing service. You must have a passion for delivering excellent patient focused care. Acting as the first point of contact for all patients you will be responsible for delivering an efficient, high quality and responsive service for the within the outpatients department.

The successful applicant will be expected to have the ability to carry out all administration services and functions within the department for NHS patients.

You should have experience working with a variety of booking systems and be familiar with working to varied processes.

This is an exciting opportunity for someone wishing to have an extremely worthwhile and varied job within a friendly, supportive atmosphere. We would welcome candidates who have experience within patient or customer facing roles and can demonstrate they can deliver to a high standard. Post is essential to facilitate the efficient running of the outpatients department and support clinical teams/consultants in clinic.

Main duties of the job

Detailed job description and main responsibilities

• On a rotational basis to ensure expected cover is in place for Reception and phones for the day. To ensure that regular communication is made regarding waiting times for patients.

• To provide a patient focused reception service, welcoming service users, ensuring an efficient, polite and friendly reception service is provided at all times.

• Provide and receive information requiring tact, interpersonal and persuasive skills. Conduct exchanges of information with patients, relatives and staff in a considered and sensitive manner. Deal with anxious patients and relatives as well as cultural or language difficulties.

Person specification

Experience

Desirable criteria

• Experience of working as part of a team in a customer focused setting.
• Experience of working as part of a diverse team and contributing to an inclusive workplace culture
• Previous experience of working in a Healthcare or outpatient setting.

Skills

Essential criteria

• Good interpersonal and verbal communication skills – Ability to give and receive complex and sensitive information
• Good keyboard & computer /IT skills
• Good organizational skills
• Self-motivated
• Experience in an administrative or customer care role
• Ability to work independently
• Ability to work in a busy environment and under pressure
• Ability to effectively manage time
• • Diligent, reliable and adaptable • Use of empathy and emotional intelligence when dealing with difficult situations. • Excellent judgement and problem solving skills • Planning, organisational and coordination skills • Knowledge of administration procedures and practice

Desirable criteria

• Knowledge of computerised patient administration system. (epic)

Education

Essential criteria

• Good standard of general education to GCSE level. Grade A&C Maths and English (prior to 2019) or Grade 4-9 in Maths and English post 2019 equivalent experience.

Desirable criteria

• Apprenticeship /NVQ level 4 in customer care or administration or equivalent experience

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.