Client Billing Representative

JOB DESCRIPTION

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.

Job Description:

Join our team and earn $20.50/hr!

Pitney Bowes is now hiring for a Direct Hire Full Time Client Billing Representative in our Arlington, TX facility.

Work Schedule:

Monday - Friday, 8:30 am - 5:30 pm

You are:

Performance driven individual who is committed to provide innovative service to our clients. You are approachable and relationship oriented as you contribute to Pitney Bowes success.

You will:

• Input/Import machine count information into the job process and compare with customer counts obtained from the customer count sheets

• Notify Customer Service Rep of missing count sheets

• Verify meter postage on a daily basis. Process the check for USPS when postage is needed. Review daily 3600’s for USPS stamp, enter/import information into the POInTS system and maintain a file. Capture permit postage and distribute to the appropriate job

• Review Job Orders for accuracy and completeness regarding postage class, postage rates, and all other billable activities

• Verify meter head balances and postage distribution to a Job Order on a daily basis

• Verify all activities on the Job Order have been identified and captured and are ready for invoice each week

• Enter all new customer information into the POInTS system for proper billing and communicate all information to corporate

• Communicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipated

• Communicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipated

• Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems

• Administer all databases to include, but not limited to:

• Assist in managing and building client relationship with small to medium customers by being proactive in preventing issues

• Assist in analysis and presentation to operations team as needed

• Notify management of issues or changes required to enhance and maintain client retention

• Complete special reports for clients as necessary (e.g.. client billing reports).

• Conduct customer survey phone calls to address the quality of service the client is receiving

• Handle incoming client calls and coordinate as necessary with PB staff as necessary

• Assist with invoicing process for customers to ensure timeliness and accuracy through monthly review

• Assist with checking in visitors at the front desk

• Manage visitor access badges

• Assist with procuring office supplies

• Purchase production materials

• Manage vendor invoice payments

• Manage procurement credit card for the site

• All other duties as assigned. Provide back-up support in absence of others

Your background:

As a Client Billing Representative, you have:

• Demonstrated minimum 2 years customer service experience

• Demonstrated minimum 3 - 5 years accounting experience

• Ability to organize, prioritize and handle multiple work assignments

• Excellent verbal, written, presentation and interpersonal communications skills

• Ability to maintain high work quality with limited supervision, effectively work individually or in a team environment

• Able to handle difficult customer situations with professional and courteous attitude

• Based on operational need; must have a flexible schedule to work overtime, which may include weekends, holiday, and/or a different shift with limited or no advance notice

• Associate degree (A.A.) in Accounting or Business or two to three years related experience maintaining a computer based record and billing system

• Strong analytical and organizational skills and the ability to pay close attention to detail

• Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadline

• Have a basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of their native language

Preferred:

• Experience maintaining a computer-based record and billing system

Our Team:

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

Medical, Dental, Vision and Prescription, Paid Time Off, Retirement Savings, Career Training, Stress Management, Parental Leave, Shopping Discount Programs, Development Planning, Wellness Programs, Access to Legal Advice, Early Access to your Paycheck, On-Demand Courses