Server Assistant (AM and PM, On-Call and Full-Time) $30 to $55/hr with Service Charge

Forbes Four-Star Rated | Awarded Two MICHELIN Keys by the MICHELIN Guide
A Destination of Sustainable Luxury

Welcome to Alila Ventana Big Sur
At the edge of the continent—where the sky, sea, mountains, and redwoods meet—you’ll find a sanctuary of profound beauty and inspiration. Alila Ventana Big Sur is a luxury, all-inclusive resort rooted in nature, discovery, and wellbeing. We are proud to be Forbes Four-Star rated and awarded Two MICHELIN Keys by the MICHELIN Guide, distinctions that recognize our unwavering commitment to excellence, authenticity, and transformative hospitality.

As part of the Hyatt Hotels family and the design-forward Alila brand, we offer sustainable luxury—high-touch, low-impact experiences that honor the land and elevate the human spirit. We seek passionate individuals who embody warmth, curiosity, and creativity, and who thrive in a guest-centered culture of connection and care.

Position Overview
The Server Assistant supports our Culinary and Service teams in delivering refined, memorable dining experiences that reflect the beauty and spirit of Big Sur. This role ensures seamless service by anticipating guest needs, assisting servers, maintaining the dining environment, and upholding the luxury standards that define Alila Ventana Big Sur. Whether preparing a table for a sunset dinner, replenishing service items with quiet precision, or offering a warm smile that makes guests feel at home, our Server Assistants play a vital part in creating moments that linger long after a guest departs. This position also requires flexibility and a team-focused mindset, with the expectation of supporting other Food & Beverage service roles—such as Host, Food Runner, or Barback—when operational needs arise.

Our Values in Action
At Alila Ventana Big Sur, our culture is guided by empathy, integrity, experimentation, inclusion, respect, and wellbeing. We truly listen, collaborate openly, and take ownership to ensure every guest and colleague feels valued. In this role, flexibility and teamwork are essential—we believe in supporting one another, and you’ll never hear us say “that’s not my job.” Instead, we step in where needed to deliver exceptional service, whether assisting in the dining room, welcoming guests, or helping a fellow team member create a memorable moment.

Key Responsibilities

Service Excellence
• Assist servers in delivering exceptional, timely, and anticipatory service during breakfast, lunch, and dinner
• Clear and reset tables with precision, ensuring alignment with Forbes and MICHELIN service standards
• Refill water, bread, condiments, and other guest needs promptly and discreetly
• Maintain dining areas, ensuring they remain pristine, organized, and inviting throughout the shift
• Restock and organize service stations, side work areas, and supplies to ensure uninterrupted service flow

Guest Interaction
• Greet guests with warmth and professionalism, supporting a welcoming environment
• Provide basic menu knowledge and coordinate with servers to address guest inquiries
• Offer intuitive service by anticipating needs before being asked

Team Collaboration
• Communicate clearly with servers, bartenders, kitchen staff, and management to ensure smooth service flow
• Assist with polishing glassware, silverware, and plateware to meet luxury presentation standards
• Support event setups, private dining, and special culinary experiences as needed
• Step into other F&B support roles (e.g., Host, Food Runner, Barback) when business levels require

Standards & Presentation
• Uphold and embody the standards that earned our resort its Forbes Four-Star rating and Two MICHELIN Keys
• Maintain a polished, professional appearance that reflects the brand’s commitment to sustainable luxury
• Ensure all actions align with Hyatt’s purpose of care and Alila’s ethos of connection and authenticity

Compensation & Benefits
• Base Hourly Rate: $16.50 per hour
• Service Charge Eligibility: This position participates in Ventana Big Sur’s all-inclusive resort model and is eligible to receive a weekly service charge payout based on business levels and occupancy
• Projected Total Hourly Earnings: Up to $55.00 per hour, inclusive of base pay and service charge

Hyatt Benefits
• Annual allotment of free hotel stays at Hyatt properties worldwide
• Paid Time Off
• Medical, Dental, Vision, and 401(k) with company match (after 30 days)
• Complimentary Headspace subscription and tuition reimbursement
• Paid parental leave and adoption financial assistance

Ventana Big Sur Colleague Perks
• Paid meal breaks
• Gas stipend for eligible colleagues
• Complimentary daily meal

Our Commitment to Diversity, Equity & Inclusion
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

• Previous experience in luxury hospitality or fine dining preferred
• Strong attention to detail and ability to work efficiently in a fast-paced environment
• Warm, professional, and guest-focused demeanor
• Excellent communication and teamwork skills
• Flexible availability for AM and PM shifts, including weekends and holidays
• Shift Availability: AM shift (6:30 AM – 2:30 PM) and PM shift (3:30 PM – 11:30 PM)

Work Environment & Physical Requirements
• Must be able to stand or walk for extended periods, up to 8–10 hours per shift
• Frequent lifting, carrying, and transporting of items up to 50 pounds
• Comfortable working in both indoor and outdoor dining environments
• Ability to bend, reach, and move swiftly in a service setting