Estimator / Customer Service
Location West Chester Township, OH
We are looking for an individual who will maintain customer relationships by handling customer inquiries, orders and request in a professional and friendly manner.
Preparing quotes as assigned, based on customer specifications, blueprints and company capabilities in a timely manner. This person will coordinate and communicate with all affected internal and external shareholders in order to meet our customer expectations.
Job Responsibilities
- Receive and handle customer orders and issues via telephone, fax, email and customer portals and enter orders into Shoptech E-2 ERP system.
- Review order size, pricing with price breaks, minimum production requirements to ERP information, highlighting items with issues before accepting.
- Quote parts based on company capabilities and guidelines.
- Prepares work to be estimated by gathering proposals, blueprints, specifications, and related documents.
- Identifies labor, material, and time requirements by studying proposals, blueprints, specifications, and related documents.
- Computes costs by analyzing labor, material, and time requirements.
- Interface with production, purchasing and shipping to identify and troubleshoot issues.
- Maintain courteous, effective customer contact regarding inquiries / orders / forecasts and coordinating solutions when necessary.
- Follow up to ensure customer satisfaction.
- Monitor Kanban system entering orders to meet expected customer usage.
- Attend team meetings.
- Maintain customer information in ERP system.
- Other administrative duties as assigned
Job Requirements
- High School or GED.
- 3 year experience in fabrication and / or metal stamping.
- Blue print reading.
- Strong computer literacy with Word, Excel (Shoptech E2 experience a plus)
- Autocad / Sigmanest experience a plus
- Strong verbal and written communication skills
- Self-starter
- Strong organizational skills
- Accurate data entry and paperwork
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